1 End User Services Specialist Job in Chattanooga, TN

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End User Services Specialist

BlueCross BlueShield of Tennessee

Chattanooga, TN | Full Time

$58k-72k (estimate)

0 Months Ago

End User Services Specialist

$58k-72k (estimate)

Full Time 0 Months Ago

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BlueCross BlueShield of Tennessee is Hiring an End User Services Specialist Near Chattanooga, TN

Provides technical, operational and administrative support for IT-related End User provisoning and support Devices

Job Description:

Job Responsibilities

Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications. Ensures appropriate change management approvals are in place prior to deployment
Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
Documents technical issues and their resolution, in accordance with incident and knowledge management standards.
Must be willing to adjust schedule and provide support outside of business hours as needed.

Job Qualifications

Education

Associate's degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience.

Experience

2 years - Experience in Information Technology required

Skills\Certifications

Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Exceptional time management skills
Customer service oriented

Job Specific Requirements:

Preferred Experience
Telephony experience that includes but is not limited to PBX systems, voicemail systems, call recording systems, video conference systems, cellular products and other telephony systems.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR).

The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Preferred Skills:

Number of Openings Available:

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Remote-First Statement:

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the applicant moves to Chattanooga, TN, they may be eligible for relocation benefits.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.