3 Guest service agent Jobs in Front Royal, VA
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Blue Sky Hospitality Solutions is Hiring a Guest service agent Near Front Royal, VA
About the Guest Services Position
DoubleTree by Hilton Front Royal We're looking for a friendly, team-oriented Front Desk Representative to be the first point of contact for all of our on-site visitors.
You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.
The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information.
We want you to make our guests and visitors feel appreciated and valued while on our premises.
Guest Services Responsibilities
- Greet and welcome guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
- Accept payment for guests' accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Answer phone in a timely manner.
- Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay.
- Keep activity log updated to allow for proper follow-up.
- Ensure guest satisfaction
- Issue key to and control entrance of safety deposit boxes.
- Post miscellaneous charges as requested.
- Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations for those guests who approach the Front Desk.
Guest Services Requirements
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
- High School diploma; additional qualifications will be a plus
Last updated : 2024-05-14
Job Summary
Full Time
$31k-41k (estimate)
05/22/2024
05/23/2024
blueskyhospitalitysolutions.com
Uniondale, NY
<25
Related Companies
The job skills required for Guest service agent include Customer Service, Guest Service, Problem Solving, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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