JOB DESCRIPTION
Your Role

The Pharmacy Infrastructure Team acts as the support staff for Pharmacy Services and is responsible for the development and maintenance of operational processes. The Business Process Analyst, Experienced reports to the Sr. Manager of the Pharmacy Infrastructure Team and will work closely with multiple team members and subject matter experts across the organization to produce and maintain high-quality documentation and participate in several process improvement initiatives. Additionally, this role will play a key part in identifying opportunities for improvement in operational performance. Developing, designing, and maintaining appropriate documentation of business processes, training guides, tutorials, policies and procedures, in order to meet the needs of the Pharmacy Authorization Center and Benefits & Claims teams.

*Please note, this is a Short-Term Employment opportunity.

Your work:

In this role, you will:

• Participate in the development of repeatable processes to improve operational efficiency of identified Pharmacy Authorization Center process gaps and follow through on implementation and execution
• Participate in cross-functional business team to scope business requirements and assist development of business cases for new business initiatives
• Document business processes, training guides, tutorials, desk level procedures and policies & procedures
• Work with subject matter experts to obtain an understanding of internal processes and documentation needs
• Produce high-quality easy-to-understand documentation that meets applicable standards and is appropriate for its intended audience
• Review and edit scope and format of new and published materials prepared by subject matter experts to ensure documentation meets standards and guidelines
• Prepare internal communication; engaging all appropriate SMEs for content
• Perform analysis of data to ensure systems and processes are effective
• Perform system testing, data validation, and develop documentation for a variety of projects within the Pharmacy Authorization Center

QUALIFICATIONS
Your Knowledge and Experience

• Requires 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
• Knowledge of and ability to perform GAP analysis, process mapping, risk analysis and requirements gathering
• Excellent documentation and organizational skills
• Excellent interpersonal and verbal/written communication skills
• Strong content research and editing skills
• Exhibits “can do” attitude and solution-oriented approach to issues encountered
• Ability to exercise sound judgment in face of incomplete or ambiguous information
• Ability to push ideas, initiatives, and goals through work unit and/or organization
• Ability to work under limited supervision, using established procedures
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

Pay Range:

The pay range for this role is: $71,280.00 to $99,770.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

• Hybrid – In a business unit approved office a few times per year to 3 days per week, on average

• Office – In a business unit approved office 4 days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.