Billing Specialist Job Description

Blue Science is one of America’s largest, most experienced, and most awarded pool service companies. We service customers in all the major Texas and Florida Metro Areas. Blue Science, founded in 2007, is family owned and operated, with a strong commitment to bringing our customers pool care and craftsmanship they can rely on now, and in the future. As a rapidly growing organization, Blue Science is looking for an individual to join our team who has a positive attitude, strong work ethic, and exceptional customer service skills.

As a Collections Specialist, you will be tasked with daily Collections activities, updateing credit cards, updating and posting payments, data entry and research of customer invoicing, along with reconciling customer disputes. You will assist with preparing and sending invoices, tracking payment processes, keeping meticulous records, and resolving any discrepancies. You should also be able to handle client complaints and follow up on any issues relating to the billing process. The ideal candidate will have experience with collection focused activities and work well independently, as well as in a team.

This position will be in the office at our headquarters, located in Flower Mound, TX.

Job Description

• Collect and record accurate billing data
• Address any billing problems or disputes
• Communicate with clients to help them resolve problems and find answers
• Monitor payments and accounts to look for any discrepancies
• Collection(s) Activities - Call, Text, and Email Customers to collect past due balances (soft skills required)
• Collaborate with the customer service team, as well as other departments, to ensure accuracy of billing information
• Additional job duties may be required

Required Skills

• Excellent customer service capabilities
• Strong Excel, analytical, and numerical skills preferred
• Basic accounting knowledge and auditing skills
• Outstanding written and verbal communication skills
• Ability to be a self-starter and meet deadlines
• Strong Communicator and critical thinker

Education and Experience

• 2 years of previous customer service experience required
• High school diploma / GED

Schedule

• Monday-Friday 8 AM to 6 PM
• Additional hours as business needs dictate

Salary

• $18.00 - $22.00 per hour

Benefits

• Blue Cross Blue Shield Health, Dental, and Vision Insurance
• 401(k) retirement plan with 4% company match
• Profit sharing

Qualifying candidates must be able to pass a background and drug screen prior to being hired. It is the policy of Blue Science Pools to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.