RESPONSIBILITIES

According to company policies, procedures and standards:

* Adhere to room cleaning and stocking checklist guidelines

* Vacuuming, sweeping and/or mopping floors

* Dusting, brushing, polishing and vacuuming furniture

* Dusting and cleaning room decorations, appliances and structural surfaces (eg wall fixtures, window sills, vents)

* Changing linen and making beds according to procedures

* Cleaning and disinfecting showers, tubs, sinks and bathroom items

* Removing used guest amenities and trash

* Replenishing guest amenities and supplies

* Checking for damaged linens

* Reporting lost and found articles, maintenance problems, special room problems and damage in rooms to a supervisor

* Maintaining storage rooms and work buckets

* Moving soiled linens and towels from guest rooms to laundry quickly

* Punch room status on computer as cleaning completed

* Inspect and report room damage or maintenance problems to supervisor immediately

* Report any unusual activity to supervisor/management

* Report items left by guest to front desk immediately

* Advise supervisor/management of any outstanding Do Not Disturb rooms at 1pm

* Providing information to guests about hotel services, facilities, amenities or local attractions

* Respond to special guest requests or complaints such as extra pillows, etc.

* Assist other staff as needed

SERVICE

* Basic knowledge of hotel: location of guest rooms, services, etc.

* Always professional, polite and courteous when around or approached by guests or staff

* Always knocks and calls out before entering guest room

* Maintains a clean working environment at all times

* Resolves or refers guest complaints to management

* Be alert to guest needs

POLICIES & PROCEDURES

* Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations

* Adheres to company’s attire and grooming requirements at all times

* Punctual for assigned work shift and meetings

* Attendance as scheduled.

* Knowledgeable on company policies & procedures

* Observes company policies and legal requirements related to Safety & Health, Disaster Preparedness and Fire Evacuation in the workplace

* Reports deficiencies in a timely manner to appropriate manager or staff

* Attends company meetings and training sessions as required

* Responds to “on-call” situations

TEAMWORK

* Performs extra duties as assigned

* Full cooperation with supervisors

* Good team-work and cooperation with supervisors and staff

* Maintains good positive working attitude when performing duties

MINIMUM QUALIFICATIONS

* Minimum 2-5 years related job experience preferred

* Ability to communicate effectively with guests, management and staff both verbally and in writing

* Excellent organizational abilities

* Able to work a flexible schedule, including weekends and holidays

* Basic familiarity with computer

* Basic fluency in English. Fluency in other languages a plus but not required.

* Exert physical effort in transporting up to 25 pounds.

* Ability to use hospitality-related equipment (computers, vacuums, etc.)

* Ability to do repetitive physical movements including walking, climbing stairs, bending, lifting, squatting, etc. is required by position

* Must have dependable transportation to/from work

We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Shift:

• Day shift

Ability to Relocate:

• Santa Barbara, CA 93103: Relocate before starting work (Required)

Work Location: In person