At Blue, we discover pathways to realize your possibilities. The Member Solutions Representative participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to: repossession, legal action, foreclosure and referral to collection agency). This position will also focus on:

• Engage our member by phone (both inbound and outbound calling), e-mail, or letters. Interview members to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts, recommendations for repossession or payment deferrals). Counsel members concerning their financial obligations, advises of options and solicits agreement of payments. Recommend further action as deemed necessary (i.e. repossession, legal action, loan modifications, etc.). Demonstrates judgment and discretion within the framework of all applicable regulations and policies.
• Ensure customer files are kept updated and complete, clear and concise documentation of all interactions are entered, and all required documents and letters are processed (includes completion of adverse action forms and legally required notices).
• Assist other departments and branches with Members as needed. Provide support for the Front Line and Contact Center personnel in serving delinquent Members.
• Process loan payments and transfers for Members over the phone with all possible precision.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience: Six months to two years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses: A high school degree or GED is required.

Interpersonal Skills: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Full-Time Position

Full Range: $18.01 - $27.02

Starting Range: $19.14 - $21.39

Education

• High School or better