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About :
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.
We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life.
Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.
Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview :
Be on the front lines of a store like no other. The GEL is highly present and involved on the selling floor, immersing self into the customer experience.
The GEL will interact in the moment with the customer, proactively anticipating their needs and creating opportunities to elevate the experience with the goal of creating the best possible customer experience and maximizing sales.
Highly interactive with both associates and customers, the GEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolving spontaneous customer issues and adjusting resources to drive sales and service.
The GEL must be able to intercede, handle tough issues, make decisions, and quickly establish rapport with customers. The GEL reports to the General Manager.
Essential Functions :
Fueled by the Power of Relationships
Acts as a Role Model of Service. Greets all customers. Actively engages in conversation with customers, takes next steps appropriately (.
walks them to their destination, introduces them to a Sales Professional, answers questions about the store / events / policy).
Is familiar with all areas of store and with associates; is able to refer and recommend people and product based on that knowledge.
greets them by name and acknowledges our appreciation for their business. Mentors associates on all store processes and procedures to ensure an outstanding customer experience.
Performs closing functions, not limited to register and equipment. Has 4-wall responsibility in the absence of other leadership members.
oIs the primary responder on call to facilitate overrides, address and resolve complaints, to respond to calls for coverage or support help.
Driven by our Desire to Win
Partners with the Sales Managers to ensure that lunches and breaks are taken appropriately. Reports coverage issues to management to address on-going staffing or scheduling issues.
Identifies and monitors key service impression areas to ensure that most critical areas are attended to even during times of minimal staffing.
Committed to a culture of Collaboration and continuous learning
redirects / coaches behaviors, recognizes and celebrates positive performance.
Shares observations of both positive and negative behavior. Embraces the opportunity to assist and empower associates in resolving customer issues.
Champion use of selling technology to support a seamless customer experience; deliver omnichannel competency by optimizing use of tools / following standard procedures.
Qualifications and Competencies :
Physical Requirements :
STORES00
Last updated : 2024-04-24
Full Time
Retail
$50k-77k (estimate)
04/25/2024
05/11/2024
bloomingdales.com
NASHVILLE, TN
7,500 - 15,000
1861
Private
EVAN DILLOW
$1B - $3B
Retail