Company Description

Utilizing our highly advanced software platform, some of the largest health systems in the world are leveraging BlockIt to restore the connection between the provider and the patient. We are helping patients find the care they need by removing the barriers to be cared for and reducing the administrative and technology distractions. The BlockIt solution is focused on patient scheduling and closed loop referral management. 

Our mission is patient-centric. The patient journey as it must be…seamless and simple to navigate for patients, patient advocates, community members, and healthcare providers.

Job Description

As a Technical Program Manager / Scrum Master at Blockit, you will lead the development of software that meets the complex needs of healthcare organizations and patients. This role combines technical program management with Agile leadership, focusing on delivering secure, compliant, and user-centric solutions. Reporting to the VP of Engineering, you will ensure project milestones are met, adapt Agile methodologies to our environment, and drive continuous improvement within the team.

We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

If you are passionate about Agile practices and thrive in a remote, collaborative environment, we would love to hear from you. Join us in our journey to deliver outstanding value through innovation and teamwork.

Key Responsibilities: 

• Lead program development from start to finish, defining scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Provide technical leadership across multiple projects, ensuring alignment with program objectives.
• Facilitate Agile ceremonies, including sprint planning, retrospectives, and reviews, ensuring productivity and alignment with goals.
• Collaborate closely with Product Owners and engineering teams to ensure a clear understanding of the backlog and priorities.
• Foster collaboration and transparency using tools like Jira and Confluence.
• Coach teams in self-organization and cross-functionality, empowering them to deliver high-quality results.
• Identify and remove impediments to progress, resolving conflicts and challenges.
• Promote continuous improvement, encouraging the team to reflect and adapt Agile practices.
• Ensure clear communication among remote team members, leveraging asynchronous updates to maintain momentum.
• Coordinate cross-functional efforts, ensuring collaboration between engineering, product management, design, and other stakeholders.
• Monitor project progress, track key metrics, and report program status to senior management.

Qualifications

Skills and Abilities:

• Strong problem-solving skills to address challenges and obstacles that arise in a remote, distributed team environment, finding creative solutions and fostering a culture of continuous improvement.
• Deep understanding of Agile methodologies and principles, with a focus on Scrum practices and adaptability to team needs.
• Strong technical background, capable of understanding complex issues and driving Strong facilitation, coaching, and conflict resolution skills evident through the ability to guide discussions, support team members, and resolve conflicts with proficiency, ensuring collaborative work environment.
• Highly skilled in utilizing Agile tools, including Jira and Confluence, to streamline project management processes, enhance collaboration, and drive efficiency in Agile workflows.
• Exceptional leadership, communication, and interpersonal skills, strong ability to motivate a team and work cross functionally with internal team members and stakeholders.
• Strong analytical, planning, and organizational skills, with the ability to manage competing demands.

Education and Experience:

• 5 years experience in a technical program manager or scrum master position 
• Scrum Master or Agile methodology certification is a plus.
• Proficient in using Agile tools such as Jira and Confluence.
• Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment highly preferred 
• Experience working in a startup environment is desirable 

Additional Information

BlockIt Culture and Success:

• Collaborative team players with strong critical thinking and problem-solving skills
• Leadership presence with an ability to engage and influence key stakeholders across the organization and make an impact 
• Thought leaders that cultivate a culture of out-of-the-box thinking and innovation
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment
• Team collaboration is encouraged to build strong meaningful relationships, while freely exchanging thoughts and ideas
• High emotional IQ with an ability to stay calm under pressure
• Keep a learning mindset, while recognizing failures and celebrating successes
• Possess solid data and insights-driven business acumen 

What We Offer:

• Experience in Shaping and Delivering a Leading Edge Healthcare Technology
• Competitive Compensation Package: 140k - 170k USD depending on experience 
• Health and Wellness Group Benefits Plan
• 401K and Matching
• Very Progressive PTO policy
• Cultural Focus on Work-life balance
• Vacation Expense Reimbursement 
• Hybrid and Remote based roles 
• Access to role-based professional development/training opportunities

All information will be kept confidential according to EEO guidelines.