Description

This position is located at our newest facility, Block Imaging West, located in Rancho Cordova, CA. Block Imaging West is home to a small, growing team that works on various projects including selling/buying imaging equipment, CT tube repair, shipping/receiving, and more! Learn even more about Block Imaging West here: https://www.blockimaging.com/block-imaging-west

 General Job Description:

Responsible for supporting the service function of Block Imaging Parts and Service. Receive incoming service calls and coordinate repairs for our client’s service plans.

Requirements

Objectives:

• To support customers in up time of their equipment
• To establish and maintain relationships with customers
• To assure the accuracy of documentation

Essential Functions:

• Receive and manage incoming service calls from clients
• Schedule engineers to repair equipment
• Negotiate repair costs with service engineers
• Setup serial numbers and site IDs as needed
• Monitor equipment under program to confirm functionality
• Schedule Preventative Maintenance visits accordingly
• Work with vendors on ensuring good working relationships
• Develop creative solutions to resolve problems
• Denying service when appropriate and offer other solutions when appropriate
• Track service records and invoices from service engineers
• Develop relationships with Independent Service Engineers
• Initiate follow up calls to ensure customer satisfaction
• Pursue established goals for program profitability
• Working respectfully, cooperatively, and professionally with others in the best interest of the company
• Ordering and negotiating price for service parts
• Handling any other duties as assigned

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner
• Desire to solve problems using initiative and critical thinking skills
• Capable of building positive working relationships with team members, customers and vendors
• Ability to be flexible and resolve situations with confidence and mature leadership
• Solution-oriented professional who treats others with dignity and respect
• Team player who will foster communication among teams and share success
• Experience in delivering and demanding a high level of customer service
• Basic ability in Excel, Word, Outlook, keyboarding, and internet research

Cultural Fit:

Exhibit the Block Core Values of Honor, Together, Growth, and Integrity. Make choices that contribute to the development and reinforcement of the core values. 

Qualifications:

Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.

Experience: Preferably 1-3 years’ experience in a customer service setting