Description

About Block Imaging:

With the recent news of Siemens Healthineers and CommonSpirit Health joining together in a unique partnership to acquire Block Imaging, begins the search for talented Field Service Engineers to join the Block Imaging Family. If you are a Field Service Engineer looking for a new role, we hope to provide you with something new, something better than what you have . . .

• a long-term partnership where your engagement and hard work is seen and appreciated,
• a great opportunity to provide excellent care and customer service,
• a place where we strive to provide a healthy balance between work and life.

General Job Description:

Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment (GE CT/MR) primarily supporting OU Health sites.

Outcomes:

• Primarily service medical imaging equipment (GE CT/MR) focused within OU Health.
• Additionally service medical imaging equipment for parts and service accounts for local area/region as needed.
• To assure that imaging systems are fully calibrated and functioning to OEM performance levels.
• To assure the needs of customers are being met and the system is operating based upon their needs.
• To move the company forward in engineering competency.
• To represent the company in a manner that shows the user, confidence, knowledge, and courtesy.

Responsibilities:

• Evaluate the equipment, trouble shoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment.
• Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide advanced-level diagnosis and repair of imaging systems.
• Support management through project feedback and communication of issues and opportunities.
• Be available to handle technical issues and questions.
• Document processes created and educate end users.
• Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
• This position will involve up to 50 percent travel; flexibility to travel when needed is required.
• Other duties as assigned.

Requirements

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
• Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Solution-oriented professional who treats others with dignity and respect.
• Team player who will foster communication among teams and share success.
• Hold self to a high standard while ensuring projects are completed on time.
• Experience in delivering and demanding a high level of customer service.
• Thorough knowledge of safety regulations.
• Exceptional written and verbal communication skills including listening.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Measurement Tools:

• Meeting deadlines.
• Improving efficiency of installations.
• Evaluate the effectiveness of compliance with safety procedures and regulations.
• Review of the data base for current and accurate data.
• Assess the technical knowledge and ability to maintain and install equipment.
• Feedback from management, co-workers, customers and vendors.
• Review of Performance Evaluation.
• Other key performance metrics.

Qualifications:

Education: B.S. degree in Engineering or equivalent.

Required Experience: 3-7 years’ experience in medical imaging engineering or equivalent.

Desired Experience: Intermediate to advanced experience with GE CT/MR installation, troubleshooting and preventative maintenance.