Description

Block 22 LLC places a high level of importance on our core values of Teamwork, Respect, Integrity, and Passion throughout our properties. By taking the step to apply for this position, you could become a part of the exciting, diverse, and inclusive culture that belongs to Block 22. The employees of Block 22 are proud of the fun, safe, and transparent environment. Successful candidates show a substantial commitment to serve and inspire our communities by creating memorable experiences through integrity and teamwork and have a strong desire to learn and grow. 

JOB SUMMARY:

The turndown & house attendant is a dual role servicing the guest rooms and public spaces at The Grove Hotel. In this role, a turndown attendant provides evening guest room refresh service upon request for VIP guests and other special occasions to ensure the satisfaction of all hotel guests. The house attendant cares for the public spaces at the hotel, accessible by hotel guests with primary focus on the hotel lobby, restaurant/bar, meeting & event spaces, offices, and public corridors.

JOB RESPONSIBILITIES:

Turndown Attendant

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. 
• Able to clean guestrooms while meeting productivity standard. 
• Perform full cleans on late checkout rooms. 
• Communicate with Manager-On-Duty and Front Desk. 
• Pick up assignment sheet from the Housekeeping Office. 
• Stock turndown cart. 
• Follow proper Guest Room Entry Procedures per SOP. Before entering a guestroom knock three times and call “Housekeeping”. 
• Make sure that room has complete towel supply. 
• Ensure vanity is neat and guest items are arranged. 
• Replenish bath amenities. Leave soaps and shampoos for guest use but ensure guest has an un-opened item of each soap or amenity. 
• Turn out all lights except on telephone side of bed. 
• Turn radio on soft music, close all curtains in room, and place TV remote on nightstand
• Properly turndown beds according to hotel standards. 
• Place chocolate or other amenity on pillow with turndown card/greeting
• If applicable, neatly place bathrobe on bed. 
• Empty wastebaskets. 

House Attendant

• Assist in cleaning public and back of house areas. 
• Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals. Use gloves and goggles when refilling chemicals. 
• Vacuum hallway, lobby, office carpets on a regular basis.
• Follow correct key security and control. Never allow a guest access to a guest room unless they can prove they have a key that works in the lock. 
• Ensure security and confidentiality of all guest and hotel information and material. 
• Report maintenance issues. 
• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule 
• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment. 
• Communicate properly and effectively with the guest, front desk and MOD. Effectively respond to guest complaints. 
• Promote teamwork. 
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants). 
• Respond to all pages and radio calls promptly. 
• Follow proper key control procedures 
• Perform other duties as assigned 

Requirements

SUCCESSFUL PERFORMANCE REQUIRES:  

• Professional in dress and manner.
• Ability to deal courteously and tactfully with the public and an ability to communicate and develop an effective working relationship with fellow associates and supervisors.
• Good oral communication skills, including use of hotel radio communication system. 
• Strong organizational and time management skills.
• Ability to work well under pressure and time-sensitive guest situations.
• Proficient at statistical and competitive analysis. 
• Accuracy to detail is critical.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.