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Team Lead Summary
Provides an exemplary model of customer service, hospitality, and operational procedures while leading and managing the team in clean and safe services.
VALID DRIVERS LICENSE REQUIRED.
SCHEDULE: 7AM-4PM THURSDAY-MONDAY
ESSENTIAL FUNCTIONS
FRONT LINE LEADERSHIP – responsible for managing shift duties of the clean and safe ambassadors while ensuring compliance to all Block by Block standards, procedures, and policies. Leading our Ambassadors, which are our biggest asset, is a very important part of management. Ambassadors need leadership, great coaching, and honest accountability to continue to make a difference in your downtown.
OBSERVE AND REPORT – while on patrol, team leaders are watchful for ambassador performance, overall cleanliness of the district, and unwanted behaviors or criminal activity. Dispatch clean or safety ambassadors via two-way radios to areas of need. Team leaders must be able to articulate an accurate description of persons, vehicles, and other similar identifiers. We need great communicators, both for our ambassadors as well as for our communities we serve.
HOSPITALITY AND CUSTOMER SERVICE – while on patrol, team leads will go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations. We are actively engaging the general public. We don't wait for the public to engage with us. We offer hospitality to everyone that we come into contact with.
REPORTING – must be able to provide written reports of broken infrastructure as well as graffiti on private property and provide a basic daily report of accomplishments and tasks completed. Team leads must be able to provide direction and counsel to team members and report concerns to Operations Manager.
PROFESSIONALISM – Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.
REQUIREMENTS
PHYSICAL ABILITIES –
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
Equal Opportunity Employer: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.
We are proud to offer the following benefits:
Job Type: Full-time
Pay: $19.00 - $20.00 per year
Benefits:
Schedule:
Education:
Experience:
License/Certification:
Work Location: In person
Full Time
Ancillary Healthcare
$83k-104k (estimate)
05/19/2024
09/15/2024
block-by-block.com
LOUISVILLE, KY
50 - 100
1923
Private
ROLAND R BLAHNIK
$10M - $50M
Ancillary Healthcare