• Create Requirements Document, Concept of Operations Document, Use Cases, Process Flows, and Interface Designs.

• Develop use case scenarios for user acceptance testing process.

• Analyze designated performance measures/reports including financial, satisfaction and operational metrics.

• Perform root cause analysis (for example customer satisfaction surveys) where required.

• Work with other functional teams to access/ understand data to be analyzed and identify process improvement opportunities.

• Ensure ad hoc/standard operational reports are delivered accurately/on time.

• Coordinate across multiple operations/teams to add reporting insight and support reporting needs if needed.

• Develop/Adhere/Improve processes for supporting project activities and efforts.

• Assist in the development of a strategic customer roadmap.

• Develop and document processes to support all business, technical and functional areas of a business unit and organization.

• Assist Senior Business Analyst and/or Project Manager in preparing status briefings and presentations.

• Develop and maintain high quality project and software design documentation and analysis.

• Develop and create test strategy procedures, test plans, test cases, and reports for system development and enhancement projects.

• Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs as required.

• Maintain logs and documentation to track and report issues, challenges, and concerns related to project work.

• Knowledge of the latest processes and IT advancements to automate and modernize systems and applications.

• Lead meetings and presentation to gather requirements, create user stories, present strategies, and review/discuss findings.

• Must have positive work attitude and seek to solve problems independently.

• Knowledgeable in reporting and data visualization tools like Tableau or Power BI.

• Analytical skills and able to work independently and effectively.

• Innovation, problem solving and conceptual thinking abilities.

• Excellent interpersonal and teamwork skills.

• Excellent organizational skills and attention to detail.

• Decompose high-level information into details and requirements.

• Collaborate with developers and subject matter experts and lead requirements assessment discussions.

• Facilitate the liaison role between the product/business sponsor, senior leadership and project teams.

• Ability to explain difficult concepts to technical and non-technical stakeholders.

• Ability to present requirements, testing results, and overall business outcomes to senior leadership and executives.

• Work with multiple project teams and leaders in a fast paced, challenging and dynamic environment.

• The ability to influence stakeholders and work closely with them to determine acceptable solutions.

• 3 years of experience using Tableau Desktop and Server

• Knowledge of dashboards and report visualization best practices

• A bachelors degree in business or related field or an MBA.

• Business Analyst or PMP certification desired.

• Must have 3-5 years of experience in business analysis or a related field.

• Must have experience with writing business, functional, stakeholder, and reporting requirements.

• Will be able to deliver formal Business, Technical, and Functional Requirements Documents, Concept of Operations Document, Use Cases, Process Flows, and Interface Designs.

• Experience in creating test procedures, cases, and reports.

• Experience in working in Agile environment

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