SUMMARY

The Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.

EDUCATION, EXPERIENCE, & SKILLS

High School Diploma or equivalent required

Coursework in secretarial science or related field preferred

Two years of related work experience preferred

Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required

Experience with medical terminology preferred

OTHER REQUIREMENTS

Reliable transportation required

Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred

Cultural sensitivity necessary to work with a diverse patient and staff population required

Ability to work independently and collaboratively required

Knowledge of computers and electronic medical records required

Knowledge of Microsoft Suite preferred

Knowledge of electronic medical records (EMR) preferred

Strong communication skills, both verbal and written, required

Attention to detail and basic mathematical skills required