The EMR Application Support Specialist is responsible for managing and troubleshooting the Electronic Health Records (EHR) system to drive system improvements and optimize tasks. This individual will work closely with providers, clinical, operational, and administrative staff across all site locations. Main responsibilities include daily operational support, problem solving, education, training, as well as EHR optimization, maintenance and configuration.

EDUCATION, EXPERIENCE, & SKILLS

Completion of a degree or certificate program in a related field or relevant professional experience preferred High proficiency of computers and technical systems required

Minimum 2 years EHR experience preferred

NextGen Enterprise EMR experience preferred

Experience with medical terminology preferred

Understanding of system architecture, infrastructure, integration, and databases required
Experience developing and updating standard operating procedures, processes, or inter-departmental workflows preferred

Strong troubleshooting and problem-solving skills required

OTHER REQUIREMENTS

Reliable transportation required

Bilingual ability in English and Spanish, Portuguese or Creole speaking abilities preferred

Cultural sensitivity necessary to work with a diverse patient and staff population required

Ability to work independently and collaboratively required

Knowledge of computers and electronic medical records required

Knowledge of Microsoft Suite preferred

Strong communication skills, both verbal and written required