1 Application Support Analyst 1 Job in Los Angeles, CA
BlackLine is Hiring an Application Support Analyst 1 Near Los Angeles, CA
- Coordinate with customer to determine functional requirements and determine technical solutions.
- Analyze data in support of proposed projects, business cases, and system requirements.
- Coordinate with customers and/or technical staff to resolve issues with software applications.
- Use accepted project management, application development and documentation standards and processes.
- Test, implement, document and maintain software applications.
- Work as a member of a team and provide support for applications.
- Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
- Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.
- Identify what the customer is trying to accomplish.
- Use available knowledge & resources to provide possible solutions.
- Document client issue and process of resolution.
- Handle incoming support inquiries.
- Ability to analyze a problem and direct appropriate course of action
- Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented
- 2 years prior experience in a customer support position, with a focus on accounting, financial, or banking applications 2 years Web-based applications experience and related technical knowledge
- -for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
- Bachelor's degree in related field
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
Job Summary
Other
Business Services
$79k-102k (estimate)
03/25/2024
05/10/2024
blackline.com
HUNTINGTON, NY
1,000 - 3,000
2001
Public
$200M - $500M
Business Services
Related Companies
About BlackLine
BlackLine develops a cloud-based accounting software that provides financial close automation and balance sheet management solutions for businesses.
The job skills required for Application Support Analyst 1 include Application Support, Troubleshooting, SQL, Problem Solving, Customer Support, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst 1 positions, which can be used as a reference in future career path planning. As an Application Support Analyst 1, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst 1. You can explore the career advancement for an Application Support Analyst 1 below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
03/14/2022: Amarillo, TX
Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
03/20/2022: Pittsfield, MA
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
01/21/2022: Spokane, WA
Application support analysts provide customer service to users of applications on smartphones and computers.
01/24/2022: Juneau, AK
These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
02/15/2022: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
01/18/2022: Frankfort, KY
Applications support usually offers technical support and human support.
03/11/2022: Omaha, NE
Step 3: View the best colleges and universities for Application Support Analyst.
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