Description

SUMMARY: Responsible for properly executing safety and security duties on assigned shift in accordance with Policies and Procedures.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Generates necessary written reports regarding safety/security-related incidents involving Guests and Team Members; investigates thefts, injuries/illnesses, and property damage, etc.
• Actively patrols on a continual basis to provide overall asset protection of Casino property and Guest/Team Member safety.
• Communicates effectively using a two-way radio to receive and provide information to other radio users, and coordinate action.
• Attends required meetings and trainings.
• Identifies potential safety hazards and reports them; mitigates and resolves safety hazards, or requests the appropriate individual/department for proper resolution.
• Ensures safe transportation of Casino monies, gaming assets, and the safety of Team Members and Guests.
• Interacts with difficult Guests and situations, and takes appropriate action.
• Interacts with Guests and Team Members in a positive and professional manner.
• Maintains a working knowledge of Resort departments, areas, and facilities, as well as special events and promotions in order to advise Guests, and assists fellow Team Members whenever possible.
• Checks identification of Guests who appear to be under the legal age to either gamble or consume alcoholic beverages, or who have active exclusions, and takes appropriate action.
• Oversees collection, testing, and processing duties in compliance with BOC Certified Professional Collector (CPC) guidelines and Drug / Alcohol Testing program policies and procedures.
• Performs other duties as assigned.

Qualifications

Mandatory Requirements:

• Must possess a high school diploma, G.E.D., or equivalent.
• Military experience preferred.
• Must be a trained and Certified Professional Collector (CPC) within the introductory period.
• Ability to read and comprehend documents such as identification cards, safety rules, operation and maintenance instructions, procedure manuals, etc.
• Must be familiar with Public Safety Department Policies and Procedures, the Emergency Action Plan and have passed the training program within the introductory period.
• Ability to write and type, reports, documents, and correspondence.
• Must be familiar with all applicable laws, rules, and regulations governing the Casino.
• Required to attend mandatory training such as Defensive Tactics, Title 31, CPC, A.R.E., etc.

• Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.

• Ability to apply common sense reasoning to a variety of situations and carry out instructions in written, oral, or diagram form in a professional manner.
• Must be able to keep up with a fast-paced atmosphere and work under pressure.
• Must be at least 21 years of age.
• May be required to possess and maintain a valid California drivers license and a Black Oak Casino drivers permit.
• Must be able to communicate using a portable 2-way radio and/or cell phone.
• Must possess working knowledge of computer programs and applications.
• Must be able to pass a mandatory drug test.
• Must be able to obtain a valid gaming license.
• Must provide evidence of employment eligibility in the U.S.
• Must possess excellent communication and writing skills.
• Must be able to communicate in English.

Physical Demands:

• Required to lift and push/pull up to 50 lbs and occasionally more with assistance.
• Must have visual acuity of 20/20 with corrective lenses.
• Must be physically able to perform all job requirements.
• Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
• Required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.
• Must be able to stand and walk up to 100% of job time.

Work Environment:

• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work outside in all weather conditions.
• Potential exposure to infectious disease.
• Must be able to work all shifts, weekends, holidays, and special events.
• Potential exposure to hostile situations.
• Required to walk on uneven ground.