SUMMARY: Responsible for attending to and accommodating Casino player needs pertaining to Players Club enrollment and subsequent transactions while extending excellent Guest service.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Facilitates Players Club duties in a proficient and professional manner.
• Monitors slot tracking system to identify and enroll new Players Club members.
• Ensures Player enrollment and processing is handled accurately, efficiently and professionally.
• Meets department goals and quotas set by department Manager.
• Maintains a constant awareness of all Casino services, promotions and events.
• Facilitates weekly slot tournaments.
• Responsible for onsite operations of bus program including the greeting, checking in/out of Guests and paperwork.
• Assists Casino Hosts including comps and Hotel/RV Park reservations.
• Assists with special events and slot/kiosk promotions.
• Presents a positive attitude to all Casino Guests.
• Interacts with Guests using highest level of Guest service skills.
• Responds to Guest inquiries through varied means of both written and oral communication.
• Performs other duties as assigned.

Mandatory Requirements:

• Must be at least 21 years old.
• High school diploma, G.E.D. or equivalent highly preferred.
• Must complete and maintain Title 31 training.
• Must have prior Guest service experience, casino experience preferred.
• Must possess a level of computer literacy and the ability to learn new programs.
• Must be able to efficiently perform data entry using a computer keyboard.
• Must possess excellent communications skills.
• Must be able to keep up with a fast-paced, 24-hour atmosphere and work under pressure.
• Must be able to travel with overnight stays required.
• Must be able to pass a mandatory drug test.
• Must be able to obtain a valid gaming license
• Must provide evidence of employment eligibility in the U.S.
Must be able to communicate proficiently in English.

Physical Demands:

• Must be physically able to perform all job requirements.
• Must be able to lift 25 pounds and occasionally more with assistance.

Work Environment:

• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work all shifts, weekends, holidays, and special events.