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Job Summary:
The Director - Service Infrastructure is a critical role in the Shared Service Organization responsible for defining, setting up, sustaining, and improving key support processes to ensure smooth, reliable and repeatable service delivery working seamlessly between retained function organization, on-site shared services organization and offshore BPO vendor organization. This role acts as a steward for all aspects of Service Infrastructure (ensuring timeliness and completeness) for BJ’s Shared Services group.
Job Responsibilities:
The Director for Service Infrastructure (SI) also fosters team professional development through mentoring and coaching resources within Shared Services on Shared Service methodologies. This role drives the group’s strategic plan for our Service Infrastructure design/operation and plays a key role in SSC strategy setting. The candidate will need to bring prior experience in vendor management, operations and/or other related disciplines with working in a Shared Services environment.
Major Tasks, Responsibilities, and Key Accountabilities:
1. Governance definition
2. Incident management
3. Performance Monitoring and Reporting:
4. Capacity Management
5. Business Continuity:
6. Others
Job Qualifications:
**Preferred Skills:**
Full Time
$191k-245k (estimate)
05/02/2024
05/20/2024
bjs.com
UPPER GWYNEDD, PA
15,000 - 50,000
1984
$10B - $50B
Wholesale