Job Description

Thisposition is responsible for triage, facilitation, and problem-solving of allreferrals and faxes received from external sources. This positionensures that all incoming referrals are processed according to standardsand procedures. The incumbent spends most of their day receiving incomingreferrals from external providers in the community. With a high degreeof attention to detail, this incumbent ensures that all items received areaccurate and complete. They use department policies and procedures to enter thereferral into Epic. Once in Epic the referral routes to theappropriate clinic New Patient To Schedule work queue. This position isresponsible for not only the initial data entry but also identifying challengesand barriers for our patients through this process. This position communicateswith patients, referring providers and other clinicians to ensure we have themost up to date and accurate information to schedule the referral. Thisposition initiates the first request for medical records in support of thereferral and patient care. This position will also support the Connected CareCenter.

Asuccessful incumbent is one who enjoys a high level of data entry work whilepaying very close attention to details. They are able to provide clear feedbackto the manager about challenges and barriers experienced in the process. Theyoffer ideas for solutions. They always keep the patient as the focus. Thiscandidate would find great success in knowing that each referral entered andworked each day was directly making a difference in a patient’s life.

Responsibilities

• Process incoming referrals
• Process incoming referrals and verify that the information received is accurate and complete.
• Verify correct information for referral based on Intake Matrix.
• Route referral in Epic to correct department work queue.
• Identify initial medical records needed.
• Use scheduling Matrix to identify medical records that are needed for medical review or patient visit.
• Send initial request(s) for those records.
• Communicate with referring practice if information is incomplete, inaccurate or additional information is needed.
• Communicate with supervisor/manager if information.
• Monitoring and quality assessment

Requirements

Qualifications

• Bachelor's degree plus 2 years exp working in ambulatory health care clinic OR
• Associate degree plus 4 years exp working in ambulatory health care clinic OR
• HS Diploma plus 6 years exp working in ambulatory health care clinic.
• 1 yr exp in medical office setting, including high volume of patient phone calls, high level of multi-tasking, and scheduling.
• Basic computer keyboarding skills required.
• Proficient computer skills including word processing.
• Extremely high level of attention to detail
• Preferred: Exp using Epic