Provides high-quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers that meets or exceeds the service standards of the healthcare industry. Prompt and professional communication efforts, face-to-face customer contact skills, crisis management skills, facilitation with available information, technology, responsiveness to internal/external customers’ needs and requests, flexible coverage of internal services needs and the continuous process.

Department Administrative Support: Oversee and manage all other administrative assignments that support the day to day functions of the lab. Identifies potential difficulties and determines means of reducing or avoiding them. Syngo Administration, Template Coordinator, input orders or request them from ordering departments. Assists with the creation and implementation of systems and processes to support the clinical activities of the Pediatric and Fetal Echocardiography and Sonographers. Maintain referring provider/facility database, prepare images received from outside facilities for interpretation, order all supplies for echo lab and review lab schedules to ensure no scheduling conflicts.

Administrative Support: Oversee the administrative coordination of the lab including maintaining accurate lab schedules, Manages calendars – schedules and coordinates internal meeting; and supports staff and leadership with day-to –day functions. Provides administrative support to the Echocardiography faulty. Duties include: Phone reception - answers phones, takes messages and / or routes calls, responds to questions and problems, supply ordering, ITC and opening epic tickets. Mail - processes mail by opening and distributing; delivers outgoing mail to mail room, delivers urgent mail to office locations on campus; transmits faxes Submits requisitions and work order requests through the ORACLE database and ITG website. Provides other administrative duties as assigned.