Customer Experience Consultant

BizFirst is assisting our client in recruiting a talentedand dedicated Customer Experience Consultant. In this role, the successfulcandidate will work closely with our client's customers, guiding and supportingthem in implementing comprehensive solutions to enhance their businessoperations and customer engagement strategies.

Key Responsibilities:

• Collaborate directly with clients to understandtheir needs and tailor solutions effectively.
• Deliver insights on the selection,implementation, and optimization of CRM and customer service tools.
• Provide expert guidance on best practices fortool adoption, ensuring smooth integration into clients' existing systems.
• Conduct training sessions for client teams tomaximize tool usage and efficiency.
• Monitor and analyze tool performance, offeringrecommendations for enhancements to improve customer interaction andsatisfaction.
• Work closely with client teams to ensureseamless integration of new solutions.
• Monitor and report on the success of implementedstrategies, providing insights and recommendations for continuous improvement.

Requirements:

• Proven experience as a consultant or in asimilar role, with a focus on customer experience and solution implementation.
• Proficiency in CRM systems (e.g., Salesforce,HubSpot) and customer service software (e.g., Zendesk, Freshdesk).
• Experience with data analysis tools (e.g.,Tableau, Google Analytics) for evaluating customer engagement and feedback.
• Knowledge of project management tools (e.g.,Asana, Trello) for effective coordination of customer experience initiatives.
• Familiarity with communication platforms (e.g.,Slack, Microsoft Teams) to ensure seamless internal and client communication.
• Strong ability to understand and translateclient needs into actionable strategies.
• Excellent communication and interpersonalskills, with a knack for building strong client relationships.
• Bachelor’s degree in business administration,Marketing, or related field preferred.

Benefits:

• Competitive compensation package.
• Opportunities for professional growth anddevelopment.
• Dynamic and supportive work environment.

Job Type: Full-time, Permanent

Location: Reston, Virginia; On-site Client locations