OUR COMPANY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

ROLE SUMMARY
Join our team as the Director of Catering and Conference Services and become one of the authors of our story. As part of the Auberge family, you will be responsible for implementing daily procedures pertaining to the planning, management and execution of social and corporate events. The Director of Conference Services and Events will implement methods, services, and programs, and develop ideas that will streamline communications and enhance the customer experience,while working as a liaison to clients and the hotel to create unique and memorable experiences for our guests.

This position will also oversee the Catering Sales Team and Conference Service Managers, and administrative coordinators in the sales department and will report to the Area Director of Sales.

KEY RESPONSIBILITIES

Responsible for the planning and execution of group meetings and events, as detailed in the client contract.

Planning food and beverage menus, scheduling shifts and coordinating setup and service plans for events

Work with Catering and F&B Managers Manager to ensure that service standards are met for all food service events and venues

Assist catering and banquet teams in the execution of BEO directives

Implement and evaluate office plans, procedures, and processes to improve catering, group, and event services

Schedule/assign work to catering sales managers, conference service managers, and service staff

Participate in coordinating group activities and special requests

Create, distribute and update BEOs in a timely fashion

Conduct site tours as needed

Supports the F&B Team, in ensuring all service and beverage standards are met, including but not limited to: a working knowledge of the service style, cocktail recipes and wine selections for events.

Support the Director of Sales in ensuring proper communication to departments in regards to event details including but not limited to: arrival time, event location, guests information, needs of the staff to service the event.

Supervise the execution of banquet events and corporate events at Bishop’s Lodge. Review all function space with the event team. Ensure the satisfaction of the client at the outset of all events.

Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep the Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.

Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and staffing goals of the hotel.

Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all team members and guests.

Implement all sales action plans related to the market areas as outlined in the marketing plan.

Participate in sales calls with members of the sales team to acquire new business and/or close on business.

Present to greet all clients in advance of events, lead pre-conference introduction of clients to the team, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews.

Develop strong relationships with the property front office team and food & beverage and culinary team to ensure working in unity and always striving to achieve the same goals.

Assess additional training needs based on data gathered and interaction with the sales team from property visits.

Develop relationships within the community to strengthen and expand customer base for sales opportunities.

REQUIRED QUALIFICATIONS

Proven success in a similar role, prefer 4 years of Conference Services or Wedding/ Event Sales experience in a luxury market.:

Experience in hotels/resorts or event planning is required.:

Hours will flex based on event execution and site inspection requirements. :

Weekends are mandatory when events are on the property. Also, when social function site inspections will need to be conducted over weekend periods. :

Desirable:

College Education:

Knowledgeable about Santa Fe and the surrounding area.:

Previous experience with Delphi:

SKILLS, ATTITUDES, AND BEHAVIORS:

Personal Skills:

Innovative, results-driven with a desire to exceed customer expectations. :

Exceptional business acumen with attention to detail, forecast accuracy, budget preparation. :

Focused on revenue generation with differentiating strategies. :

A leader and active member of the team, handling high profile catering and events. Willing to roll-up their sleeves to make things happen. :

Ability to independently solve problems with several variables. Ability to create, negotiate and defend contracts, addendums, and other contractual obligation documents.:

OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.