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Major and established international company has this opportunity at their large manufacturing complex commutable to the east of the Atlanta, GA metropolitan area. Very good major company benefits and 1 to 2% bonus potential as well.
This Sr. Quality Engineer focus is on part/product/process safety, customer and warranty. Assist the Quality Assurance team to review and investigate warranty returns, including tear downs and component level investigations, carries out root cause analysis of failure and resolution for customer issues including reporting. Steers the approach of product quality to ensure warranty targets are met and minimized.
As directed the warranty team member reviews warranty claims. This staff member is a dynamic staff member establishing inspection requirements and performing inspections and as required rework/reprocess/testing / repacking of products to meet customer expectation for improvement. Understand the volumes and trends of issues and what contributes to them. Analyze the data to understand what corrective actions need to be taken. Understand whether the countermeasures implemented will bring products produced back into acceptable tolerances as quickly as possible. Understand cause and effect of taking corrective actions and their effectiveness to deliver warranty returns back into target in order to make recommendations to Senior Management. Provide sufficient detailed analysis to enable warrant cost reduction activities across all customers. Identify and coordinate improvement activities aimed at warranty cost reduction and where applicable implement warranty cost recovery from the supply chain. Work mostly independently with minimal supervision and work is reviewed at project milestones and/or on completion by Senior Management.
A bachelor’s degree in related field with a minimum of three (5) years experience. Proficiency in use of statistical applications, process flow charts, PFMEA, CP, process checklists and knowledge of calipers, micrometers, CMM, Vision Systems, and other measuring equipment. (must have 3 years experience in automotive manufacturing environment). Warranty and customer experience is needed.
Customer-service and detail orientation. Prior use of customer portals for communication and submission of approval documents.
Ability to work independently and support the development of other engineering staff.
Proven problem-solving skills, (3) years’ experience addressing corrective actions including warranty analysis.
Excellent communications and interpersonal skills, including demonstrated leadership ability and ability to work as part of a team.
Proven QC technical skills (Capability Studies, APQP, PPAP).
Ability to read blueprints and measure parts.
Must be proficient in MSWord, Excel, PowerPoint. Some Access experience preferred.
Sorting staff as required
Required to sit & stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds.
Usual office, Lab, and manufacturing working conditions
Full Time
$79k-97k (estimate)
04/28/2024
06/26/2024