Description

Position Summary:

The Client Services Specialist (inside sales) is responsible for achieving best-in-class customer satisfaction through implementation of contractual business terms. This position is based in Minneapolis, and will work in a team sales setting, supporting field sales and field sales specialists as a key commercial operations input enabling critical product and services delivery to exceed customer expectations.

Key Responsibilities:

• Ensure customers’ needs and expectations regarding forecasting and order fulfillment are met. Follow through with requests to completion or delegate to Field sales, Customer Care Specialist or Technical Services when appropriate.
• Participate in joint steering team meetings, business reviews, cadence calls and other customer-facing activities.
• Prepare sales quotes for bulk, GMP, Cell and Gene Therapy reagents, custom orders and other high-value and high-need business opportunities as assigned.
• Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Work in partnership with regional sales teams across all Bio-techne divisions to deliver superior service.
• Manage all aspects of order cycle as necessary to ensure customer satisfaction.
• Effectively manage work situations of high degree of complexity, which could impact company image and/or sales dollars and costs.
• Triage inbound key-customer inquiries and respond or route such requests in an efficient manner.
• Document communications using SalesForce.com and other relevant corporate systems following established best practices.
• Establish and adhere to high ethical and performance standards.
• Perform additional duties as assigned.

Qualifications

Education and Experience:

• Requires a Bachelor’s Degree in related field or equivalent experience in a related field and up to 2 year of relevant experience

Knowledge, Skills, and Abilities

• Advanced, functional knowledge about Bio-techne Reagents and consumable products with emphasis on reagents to support CGT and Regenerative medicine workflows (antibodies, recombinant proteins, small molecules, immunoassays, and cell culture reagents) and their uses, competitor(s) and their product(s), and the marketplace, as well as the ability to develop in-depth knowledge about customer workflows.
• A passion for the product(s) and company and a deep empathy for the customer and their needs, with the ability to combine and integrate various information into opportunities and strategies.
• Proven ability to work collaboratively in a team selling environment.
• Excellent interpersonal relationship skills, leadership, and decisiveness to solicit key ideas and information and obtain alignment, as well as the confidence to make decisions.
• Ability to work independently to gain assistance from many in the organization in order to make the necessary decisions to drive projects and requirements.
• Proficient in planning, organization, problem solving, and multi-tasking to carry out essential functions in a timely, efficient manner.
• Outstanding oral and written communication and presentation skills allowing the ability to communicate professionally across all layers of the organization as well as customers’ and prospects’ organizations.
• Proficient in the use of computer applications and software that allow for analysis and presentation of data as well as productivity (i.e. Microsoft Office, Salesforce.com), as well as ability to become proficient in proprietary databases and ERP solutions (Microsoft AX)
• Ability to handle sensitive and proprietary information with discretion and confidentiality.
• Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action.