The starting pay range for this position begins at $18/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Reserve: A position working up to 20 hours per week (between 40-999 hours per year)

Facility Services Staff are responsible for cleaning the interiors and public areas of all buildings in and around Biltmore House, Antler Hill Village, and/or other locations across the estate. Duties may also include: light maintenance for facilities (e.g. changing light bulbs, etc.); snow removal; emergency response and assistance; and general departmental support. Staff will also coordinate to provide assistance for special events and functions and will provide general support and assistance to the department, leadership, and company. Please note - a driver's license is required for this position.

This position receives a 2nd shift pay differential of $1.25/hour. (Base pay of $16.75 2nd shift differential $1.25 = $18/hour)

Shifts can vary, but are generally 4:00pm - 12:00am

Benefits include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• And much more!

Essential Job Duties:

1. Dust, mop, wet mop, and buff all wood/tile/linoleum/concrete/marble floors.
2. Vacuum/shampoo carpets and steps
3. Change light bulbs inside and outside.
4. Clean restrooms with high degree of cleanliness and detail to Biltmore standards.
5. Assist with special events, functions, and projects (e.g. Christmas candlelight).
6. Respond to power/water outages for report, or as an assistant to management
7. Snow removal.
8. Some storm cleanup
9. Emergency clean up (bodily fluids)
10. Dust offices and gift shops
11. Constant awareness of safety of self, guests, and co-workers
12. This position is responsible for performing the above duties during 2nd shift. The ability to work these hours as designated by leadership is an essential function of this position

Requirements:

1. High school diploma (or GED). Additional education, training, and/or certification(s)
preferred.
2. At least one (1) year of previous custodial/janitorial and/or maintenance experience. The ideal candidate will have had prior experience in the same or similar role in another guest service, attraction, or hotel/resort environment, preferably working either second or third shifts.
3. Outstanding attention to detail.
4. Demonstrated commitment to contributing to the delivery of world class guest service
through providing clean and immaculate facilities for guest use.
5. Ability to work effectively both independently and as part of a guest service team.
6. Ability to safely operate commercial cleaning equipment, and to read and
comprehend material safety data (MSD) sheets.
7. Ability to be proactive and take initiative where appropriate.
8. Ability to exercise good judgment.
9. Ability to prioritize, multi-task, and work under deadlines.
10. Must have a valid NC Driver's License with clean driving record & be at least 18 years of age.

Physical Requirements:

1. Ability to lift/push/pull up to 50 pounds on a regular basis, and up to 75 pounds
occasionally.
2. Ability to stand/walk, stoop, bend, kneel, reach overhead and below throughout the
duration of a shift.
3. Ability to climb ladder/scaffolding up to 8 feet.
4. Visual acuity and the ability to respond to a variety of stimuli appropriately.
5. Ability to work effectively with exposure to dust, dirt, foul odors, bodily fluids,
extreme temperatures and/or weather conditions, using the proper safety and
protective equipment.