Under general supervision, the incumbent in this position will work in one or more of the primary areas within the Laboratory Department to include Processing, Cytology, Histology, Microbiology, Blood Bank, Hematology, Chemistry and/or Inventory Control. Responsible to assist Laboratory Staff in accordance with established procedures for specimen receipt and testing. Performs laboratory duties as instructed by Laboratory Leadership. ## Additional characteristics for the Lead Role: Acts as a lead for an assigned area of department, including assisting with the day to day operations of the department, responsible for quality control and regulatory readiness of department.

Essential Job Functions

•Supports and models behaviors consistent with Billings

Clinic’s mission, vision, values, code of business conduct and service

expectations. Meets all mandatory organizational and departmental requirements.

Maintains competency in all organizational, departmental and outside agency

standards as it relates to the environment, employee, patient safety or job

performance.

•Processes and accessions samples according to established

policies and procedures.

•Assists with inventory management including stocking,

ordering and monitoring to ensure adequate supplies to meet business needs

within the assigned section of the laboratory (Cytology, Histology, •Processing,

Sendouts, Hematology, Microbiology, Blood Bank, etc.)

•Performs waived laboratory testing and specimen processing

within scope of practice.

•Provides administrative/clerical support for the departments

including maintaining accurate record systems, requisitions, quality control

data, patient results, and workflow documentation. Understands and demonstrates

appropriate communication of Private Health Information.

•Assist pathologists and physicians, including collecting and

transporting specimens, preparation of bone marrow specimens and/or fine needle

aspiration/fine needle biopsies, preparing slides, maintaining integrity of

specimens, and disposal of specimens according to procedure.

•Answers multi-line telephones and responds to the majority

of all incoming calls before transferring to alternate resources. Responds to

questions from patients, physicians and other reference labs and provides

routine information, collection and testing procedures, specimen processing,

turn around times, result reporting and reference lab availability. Also

responds to non-routine questions regarding what steps need to be taken to

rectify a situation when the integrity of a sample/specimen has been

compromised.

•Facilitates result reporting. Results may be called to

physician’s office, faxed or mailed depending on orders and situation.

•Monitors all label printers and fax machines for incoming

orders. Responsible for ensuring printers and faxes are maintained in good

working order due to the critical nature of information being received. Acts as

a resource in resolving printer and fax related function problems, maintenance

and form loading.

•Responsible for checking and verifying the integrity/quality

of the specimens to ensure appropriate specimen volumes, packaging, etc.

Assumes responsibility for initiating follow-up action necessary to prevent

and/or resolve problem scenarios and coordinates as appropriate with other

departments, management, etc.

•Coordinates specimen mail-outs to reference laboratories.

Duties include decisions regarding how to draw sample/specimen, timing of draw,

appropriate preparation of the sample/specimen, timing of mailing, selecting appropriate

reference lab for processing as outlined in laboratory policies and procedures

and tracking and planning the appropriate transportation mode.

•Maintains inventory management including order entry in

Lawson, stocking and monitoring to ensure adequate supplies to meet the

business needs for all areas within the Laboratory department and reference

laboratory. Uses the correct cost center and General Ledger numbers.

•Dispatches and monitors the phlebotomy staff to maintain

efficient response and turnaround times on hospital specimen orders.

•Receives specimens from the laboratory runners, phlebotomy

staff, pneumatic tube system and external clients. Utilizes judgment to

determine if sample/specimen is appropriate for testing according to

established guidelines or if a redraw will be necessary. Initiates specimen

preparation and processing. •Utilizes appropriate equipment (i.e. track system,

centrifuge), prepares spin-offs, aliquots, cassettes, blocks and slides and

distributes to the appropriate area of the laboratory for final processing.

Monitors printers for STAT orders from the nursing units.

•Responsible for set-up, basic maintenance and records of

work stations; filling staining stations, imagers, cleaning work areas,

emptying garbage, cleaning of track, checking temperatures of refrigerators and

freezers, cleaning of centrifuges, monitoring courier contact points, creating

cassettes, changing fluids and paraffin, etc.