Under general supervision, the incumbent in this position will support laboratory functions in the regional clinics including phlebotomy and assisting Medical Technologists and Medical Laboratory Technicians. This position also provides general support to other areas within the regional clinic which may include nursing support, radiology, business office, etc.

Essential Job Functions

•Processes and accessions samples according to established policies and procedures.
•Assists with inventory management including stocking, ordering and monitoring to ensure adequate supplies to meet business needs within the assigned section of the laboratory.
•Performs waived laboratory testing and specimen processing within scope of practice.
•Provides administrative/clerical support for the departments including maintaining accurate record systems, quality control data, patient results, and workflow documentation.
•Assist pathologists and physicians with preparation of bone marrow specimens, preparing slides, maintaining integrity of specimens, and transporting specimens.
•Answers multi-line telephones and responds to the majority of all incoming calls before transferring to alternate resources. Responds to questions from patients, physicians and other reference labs and provides routine information, collection and testing procedures, specimen processing, turn around times, result reporting and reference lab availability. Also responds to non-routine questions regarding what steps need to be taken to rectify a situation when the integrity of a sample/specimen has been compromised.
•Facilitates result reporting. Results may be called to physician’s office, faxed or mailed depending on orders and situation.
•Monitors all label printers for incoming orders. Responsible for ensuring printers are maintained in good working order due to the critical nature of information being received. Acts as a resource in resolving printer related function problems, maintenance and form loading.
•Responsible for checking and verifying the integrity/quality of the specimens to ensure appropriate specimen volumes, packaging, etc. Assumes responsibility for initiating follow-up action necessary to prevent and/or resolve problem scenarios and coordinates as appropriate with other departments, management, etc.
•Maintains inventory management including ordering stocking and monitoring to ensure adequate supplies to meet the business needs for all areas within the department and reference laboratory.
•Dispatches and monitors the phlebotomy staff to maintain efficient response and turnaround times on hospital specimen orders.
•Receives specimens from the laboratory runners, phlebotomy staff, pneumatic tube system and external clients. Utilizes judgment to determine if sample/specimen is appropriate for testing according to established guidelines or if a redraw will be necessary. Initiates specimen preparation and processing by preparing spin-offs and aligots, and distributes to the appropriate area of the laboratory for final processing. Monitors printers for STAT orders from the nursing units.