Summary

The certified technology expert (CTE) advises customers on the functionality of vehicle infotainment, comfort and safety systems with special attention to features, benefits, functionality and information.

Essential Duties

• Gathers customer information as it relates to their smartphone, Bluetooth-enabled devices, and GPS needs.
• Demonstrates features and functionality of on-board systems including radio, comfort and convenience, and safety.
• Sells available subscription services.
• Conducts sales and service training for consultants.
• Intervenes in any customer dissatisfaction situations that arise due to technology.
• Attends any manufacturer or aftermarket training available.
• Offers value-added services such as loading customers’ music collection on flash drive if vehicle has USB capability.
• Participates in the delivery process of new and used vehicles trying to “wow” customers with “how to” information.
• Is dealership “go to” person for all tech questions and inquiries.
• Is proactive in sales to service handoffs of customers.
• Follows up on internet and website customer inquiries on technology questions as related to the products represented by the dealership.
• Other tasks as assigned.

Qualifications
A successful Certified Technology Expert needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team-building with service and the General Office.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are a highly motivated individual with a passion for technology and sales and a desire to contribute to the success of our organization, we encourage you to apply for the position of Certified Technology Expert. We look forward to reviewing your application.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Compensation package:

• Bonus opportunities
• Hourly pay

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Seneca Falls, NY: Relocate before starting work (Required)

Work Location: In person