Responsibilities:

• Proactively look for opportunities to improve the design and user experience of our product with a focus on our cloud product tiers
• Establish detailed usability and design guidelines for product development based on industry best practices and competitive benchmarking
• Create and maintain a library of design and interface resources for use by product teams
• Work closely with product managers, engineers, customers, and other stakeholders to gather requirements and understand usability concerns and areas for improvement
• Produce designs of various fidelity depending on needs, ranging from sketching to mockups and prototypes
• Plan and conduct user research and usability tests, documenting, communicating, and acting upon the results
• Build relationships across product lines and functional groups to raise the standard for good design across the company

Required Background/Skills:

• 5 years of hands-on user experience and visual design in the software industry with a strong focus on responsive design for cloud-first desktop/browser applications
• Experience working on B2B collaboration products; ideally in SaaS and product-led growth environments
• Strong background in interaction design, with the ability to effectively articulate the rationale behind design decisions
• Strong visual design sense and impeccable attention to detail, with a drive to speak up when something is not implemented to your standards
• Intensely curious, with a good understanding of analytics and a desire to learn from the data
• Proficient in various research and design techniques such as qualitative research methods, personas, wireframing, task analysis, journey mapping, sketching, prototyping, usability testing, etc
• Embody our company values: https://mattermost.com/about-us/#leadership-principles

Preferred Background/Skills:

• Design for SaaS products
• Understanding of plugins/integrations
• Experience with the latest web technologies and frameworks (e.g. React, Vue)