Big Horn Tire, Inc. is a family owned and operated business with five locations servicing Wyoming, Montana, and North Dakota. We offer an excellent benefits package and competitive compensation. We are currently in search of a Service Writer for our Dickinson, North Dakota location to handle our customer’s needs.

The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Acting as a trusted adviser, the Service Writer ensures that the proposed service/repair solution appropriately matches the service/repair requirement. The Service Writer's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate.

Essential Job Duties and Responsibilities:

• Answer and direct phone calls in a polite and friendly manner
• Welcome visitors and act as liaison between employees and visitors
• Maintain reception are and all common areas in a clean and tidy manner
• Operate standard office equipment
• Keep detailed and accurate records of visitor requests and of calls received and relay that information accurately
• Receive deliveries
• Assist office staff with tasks as needed
• Carefully listen to the customer with regard to request or issue
• Promptly arrange for vehicle service or repair action
• Develop a repair estimate based upon the technician's diagnosis
• Monitor service/repair action and inform customer of progress
• Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media)
• Perform customer follow-up courtesy call to ensure delivery met expectations
• Perform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clientele
• Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials
• Ability to assist the tire technicians with tire repairs

Required Skills and Abilities

• Organizing and prioritizing
• Attention to detail and accuracy
• Confidentiality
• Communication skills
• Information management skills
• Problem-solving skills
• Team work – ability and desire to help where necessary
• Ability to meet deadlines
• Use of general office equipment
• Multi-line phones
• 10-key by touch Strong phone skills
• Strong written and verbal skills
• Comfortable multi-tasking and prioritizing tasks without guidance
• Excellent interpersonal skills
• Punctual with strong attendance history

Education and Experience

• High school diploma or general education degree (GED) required
• 2-3 years of relevant experience in the retail tire industry
• Proficient in Microsoft Office

We are an equal opportunity employer and offer an excellent benefits package with competitive compensation. For more information, or to submit your resume, please email, Kpercifield@bighorntire.net.

• Hiring Range $22.10 to $26.00 per hour
• 100% Employer Paid Health, Vision, and Life Insurance
• Company contribution to Retirement
• Company Contribution to HSA
• Paid Time Off and Holiday Pay
• Employee Discount

Job Type: Full-time

Pay: $22.10 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 8 hour shift

Work Location: In person