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Customer Service / Gear Specialist I – Big Agnes, Inc
Position Type: Non-Exempt/Hourly Reports to: Customer Service Manager
Big Agnes produces high quality outdoor equipment and strives to do so in a sustainable manner. We outfit all people with the
gear needed to camp comfortably, explore the backcountry…and have FUN! Across our teams, offices, supply chain and
communities we are committed to providing a sustainable and inclusive workplace.
Summary/Objective
This is the entry level for our gear specialist/customer service team. This role serves as the voice of Big Agnes by providing
product and service information and resolving product and service problems directly with our loyal fans. This important role
acts as the voice of the Big Agnes brand, providing excellent customer service to its Customers while driving incremental
business.
Essential Functions
Qualifications
Physical Requirements
Gear Specialist/Customer Service 2023
Full Time
Retail
$46k-61k (estimate)
03/07/2024
05/06/2024
bigagnes.com
STEAMBOAT SPRINGS, CO
25 - 50
1999
$5M - $10M
Retail
We started Big Agnes eighteen years ago without a real plan, but with a pretty good idea: to make the best gear possible to help folks like you get outside and chase your dreams. Respected industry vets told us we were crazy. The camping market was too saturated, they saidWe were driven to make better gear and be part of some really cool adventures, so we kept at it. Were based in a ski town in northwestern Colorado. Our backyard is outdoor paradise, and our testing grounds are within sight of our office. The Continental Divide Trail is home to some of our favorite trails for skiing, hiking, a...nd mountain biking; the Mount Zirkel Wilderness beckons us with its high alpine summits. The Yampa River flows a stones throw from our office, and on most lunch hours the office is quiet enough to hear a pin drop while were out finding fresh air or fresh tracks of one kind or another. At our core, we want to inspire you to get outside and find the same appreciation for the backcountry we have. We offer competitive salary, health benefits, 401(k), profit sharing, wellness benefit (read: subsidize your ski pass), PTO, and more. In summer 2018 we paid staff to through-hike the Continental Divide Trail across Colorado.
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The job skills required for Gear Specialist I (Customer Service) include Customer Service, Products and Services, CRM, Futures, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Gear Specialist I (Customer Service). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Gear Specialist I (Customer Service). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Gear Specialist I (Customer Service) positions, which can be used as a reference in future career path planning. As a Gear Specialist I (Customer Service), it can be promoted into senior positions as a Sales Manager - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Gear Specialist I (Customer Service). You can explore the career advancement for a Gear Specialist I (Customer Service) below and select your interested title to get hiring information.