Essential Job Responsibilities:
• Prepares clinic for daily operation.
• Oversees schedules and daily work assignments of the Front Desk Receptionists assigned to clinic
location.
• Oversees and coordinates patient flow and routine clinic operations to ensure smooth workflows.
Serves as the on-site point of contact for Physicians. Checks with Clinical Teams to evaluate wait
times and assist with delays when possible.
• Addresses and resolves front-line patient complaints, problems, and issues as they arise. Escalates
serious issues to the Patient Liaison as needed.
• Coordinates IT issues and troubleshooting with the Help Desk. Places work orders for maintenance
issues as needed.
• Assists the Front Desk staff with check-in/check-out processes during busy times or as needed.
• Monitors and orders supplies for clinic location. Ensures that all exam areas are clean and stocked.
• Prepares various reports as needed.
• Oversees clinic closing procedures.
• Participates in developing department goals, objectives and systems to support the overall mission of
the organization; recommends new approaches and procedures to continually improve efficiency of
the department and services.
• Performs other duties as assigned.
Education and Experience:
• High school diploma or equivalent.
• 1-3 years’ of Medical Office Administration. Prior supervisory experience highly preferred.
Other Requirements:
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills.
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working
in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload
appropriately.
• Must be able to demonstrate the ability to work independently within interpretive guidelines, and
perform effectively in a fast-paced and constantly changing environment.
• Must be able to build and maintain effective working relationships with patients, employees, and
physicians. Must be able to demonstrate a strong sense of customer-focus.
• Must be able to demonstrate exceptional written and verbal communication skills.
• Must have and maintain a valid Mississippi driver's license and be able to travel to all clinic locations,
as needed.
• Must have the ability to work overtime, as needed.
• Must have the ability to meet the physical requirements necessary to successfully perform required
job duties.
Job Type: Full Time
Remote: None