7 Call center specialist Jobs in Chandler, AZ
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BI-Commercial is Hiring a Call center specialist Near Chandler, AZ
Title - Call Center - Chat Specialist
Location - Chandler, AZ
Job Type - Permanent
Required :
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
- Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
- Is comfortable receiving ongoing performance feedback and coaching
- Enjoys ongoing change and learning new technology / processes
- One year of sales experience with cross-selling, upselling or referring products
- Is self-motivated with excellent organizational skills Has strong decision-making and problem-solving skills
Preffered :
- Experience in the banking / financial industry
- Experience working in a call center
- Experience with chat
- Experience with multi-solution customer offerings and bundling services
- Experience working as a Personal Banker managing high client volume
Job Description :
Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals.
Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally.
- Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients.
- May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.
Last updated : 2024-04-29
Job Summary
Full Time
$35k-46k (estimate)
05/01/2024
05/07/2024
The job skills required for Call center specialist include Call Center, Problem Solving, Commitment, Coaching, Flexibility, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center specialist positions, which can be used as a reference in future career path planning. As a Call center specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center specialist. You can explore the career advancement for a Call center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
01/13/2022: Philadelphia, PA
Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
02/09/2022: Altus, OK
The most skilled call center agents have more than a way with words and access to relevant customer data.
01/23/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
02/18/2022: Tuscaloosa, AL
Take lots of notes while on calls.
02/04/2022: Lafayette, LA
Don’t be afraid to put a customer on hold.
03/16/2022: Sioux City, IA
Take time with computer novices and the elderly.
03/06/2022: Provo, UT
Continue learning hard skills on the job.
01/22/2022: Somerset, NJ
Step 3: View the best colleges and universities for Call Center Specialist.
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