Job Description: Full-time, first shift, M-F Job Description: The Patient Experience Coordinator improves the experience of our patients and their families by executing and overseeing individualized, focused customer service strategies within the service area. This position is a fluent user of the online evaluation and improvement tools of the patient experience surveys. Is also responsible for Interpretive Services. This role provides education and physical support to operational teams for automated report generation to establish a common language across entities, data interpretation for targeted action planning and best practice selection. The Patient Experience Coordinator actively solicits the voice of the consumer through secret shopping, focus group facilitation, and/or other avenues. The Patient Experience Coordinator, in collaboration with the Manager of Patient Experience, supports operational teams with customer service and patient engagement trainings to ensure uniformity of presentation, deployment and integration of practices across the service area. Requirements: Minimum of Associate's Degree in Communications, Business Administration, or a healthcare related field is required, or higher. Must have strong written and verbal communication skills and the ability to interact effectively with a wide variety of stakeholders from direct care providers, leaders, support staff and physicians. Must possess good organizational skills, be adaptable, be able to manage conflict, and be able to work in stressful situations. Expert knowledge and proficiency of Microsoft Office Products (Excel, Word, PowerPoint) is required. Valid driver’s license with good driving record is required. Must either be a Notary Public or become a Notary Public within three months of entering position. Preferred Qualifications: Bachelor's Degree in one of these fields is preferred. A minimum of two years previous healthcare experience is preferred. Prior experience with public relations, customer relations, customer satisfaction surveys, and developing and presenting educational programs is preferred. Benefits: Tuition Assistance up to $6,000 annually Company paid Maternity and Paternity leave 5 days of Paid Time Off available upon hire Bereavement Leave (includes pets) PTO Sell Back Program Compassionate Leave Sharing Program (PTO Donation) Employee Support Fund, for employees in need of emergency financial support If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924, Baptist Health has been bringing advanced medical technology, modern facilities, and many of the region's most prominent physicians and medical professionals to the communities of our commonwealth for nearly a century. Headquartered in Louisville, the Baptist Health family of hospitals, care centers, physician offices and health facilities has experienced tremendous growth in recent years. Counting all nine hospitals, we have more than 2,700 licensed beds. Baptist Health has more than 300 points of care include outpatient facilities which offer Urgent Care, occupational medicine, physical therapy and diagnostics. Home care is also available in 39 Kentucky counties, six counties in Illinois and six counties in Southern Indiana. Our physician network of more than 3,000 employed and affiliated physicians continues to grow as we endeavor to improve access to healthcare and enhance the health of Kentucky as a whole. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.