Supervisory Responsibilities:

• Oversees the daily work activities of the office alongside the Office Manager
• May handle or assist with discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
• Provides clerical support when needed to assist staff with assigned administrative duties such as answering phones, greeting and scheduling patients, and preparing documents.
• Maintains inventory of office supplies; orders new supplies as needed.
• Maintains office files; implements an efficient system for other staff to access files and records.
• Performs other related duties as assigned.
• Maintain & update patients' confidential Electronic Health Records (EHR).

Required Skills/Abilities:

• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required; Associates degree in office administration or related field preferred.
• At least three years of administrative and clerical experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Required Skills

• Strong written, computer, and communication skills.
• Excel, Word, OneDrive, Telehealth and VIP Phone technologies.
• Knowledgeable about HIPPA compliance.
• Knowledgeable of Behavioral Health basic office practices.
• Positive attitude and a strong work ethic is a must.
• Must be friendly, energetic, and willing to provide a helping hand.
• Must have desire to take ownership in overseeing the effectiveness of the day-to-day operation of excellent customer service for the patients, providers and referring community partners.