Description

Operations Technical Writer

Job Description

Department: Digital Technology

Job Status: Full Time

FLSA Status: (Salary Exempt)

Reports To: Knowledge & Process Manager

Location: The Woodlands, Texas

Amount of Travel Required: 30% - 40%

Work Schedule: Typically, 8-5 Monday - Friday

Positions Supervised: None

POSITION SUMMARY: The Operations Technical Writer is responsible for the development of technical Support Documentation (Standard Operating Procedures (SOPs), Best Practices, handbooks, etc.) of our organization.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

The Operations Technical Writer will conduct direct conversations and interviews with SME’s, travel to operational locations to observe job duties and conduct on-site discussions with personnel to understand job responsibilities and functions. They will be responsible for authoring early drafts of process documentation and may be required to complete full publishing of those documents. They will work to efficiently support ongoing process documentation efforts through follow ups, hosted workshops, and regularly scheduled engagements with SME’s. Individual is also responsible for supporting larger organizational Knowledge Management initiatives.

• Perform interviews with Subject Matter Experts (SME) on a variety of topics to document processes, procedures, and policies.
• Use Adobe (FrameMaker, Photoshop, Illustrator) and Microsoft (SharePoint, Word, Excel, Teams) software to generate, communicate and distribute the following company documents:
  • Standard Operating Procedures (SOP)
  • Best Practices (BP)
  • Company Policies
  • Presentation
  • Videos
  • Flyers
• Coordinate meetings and information sessions with technical teams from the following departments:
  • Frac Operations
  • Power Generation
  • Gas Distribution
  • Mechanical and Maintenance
  • Electrical (E-Tech and Medium Voltage Technicians)
  • Manufacturing and Equipment Testing
• Perform data management tasks associated with all resources used to compile and support published documents.
• Travel periodically throughout the Houston Area, West Texas and North East Evolution facilities.
• Acquire, collect, and adjust photo content for company documents.
• Clearly report status and progress of projects, evaluating limitations for completion and providing solutions to remedy those challenges.
• Manage and communicate clear expectations to those not directly under your supervision to ensure success of objectives.
• Follow-up as required with all resources to accomplish tasks with professionalism and under own initiative.

POSITION REQUIREMENTS:

• Successfully pass background check, pre-employment drug screening, and any pre-employment aptitude and/or competency assessment(s).
• Requires standard driver’s license in continental US.

Qualifications

EDUCATION/EXPERIENCE LEVEL

• High School GED, Undergraduate Degree in STEM preferred.
• A training and safety background is a plus.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Will be communicating with people of varying backgrounds and requires the ability to compile information in a logical and systematic way.
• Proficient in communicating with people of varied backgrounds and educations for the purpose of recording operational procedures from a variety of technical fields. These fields include:
  • Physical rig-up of heavy-duty fracturing equipment.
  • Turbine function, maintenance, and operation
  • Electrical and Medium Voltage Topics
  • Digital Communications
  • Mechanical / Hydraulic / Electrical / Safety and Fracturing Concepts
  • Gas Distribution
• Ability to communicate with individuals up and down the hierarchy chain with confidence and camaraderie from new employees to department directors.
• Ability to navigate confusing and challenging discussions until the topic reaches consensus and full understanding.

• Ability to time manage and self-prioritize with little immediate guidance.
• Ability to travel periodically with little notice throughout Texas and the North East. (Estimate, 2 weeks a month to once a quarter.)
• Proficient in taking photographs with consideration of composition and lighting to reduce the amount of post-production work in support of written content.
• Experience with photographic equipment.
• Experience with Adobe Software (Photoshop, Illustrator, FrameMaker, etc.)
• Experience with Microsoft Office Suite, SharePoint, and Teams.
• Experience with writing technical procedural content or compositions of a scholastic quality.

• Experience with modern fracturing processes, fracturing equipment, turbines, and gas processing a plus.

QUALIFICATIONS FOR ADVANCEMENT: (Promotions may occur only after the following qualifications have been satisfied. Promotions are not guaranteed and are subject to availability of position openings.)

Advancement opportunities are dependent on a number of factors including, but not limited to, individual performance, execution of goals, teamwork, communication, leadership (where applicable), personal professional growth, and opportunities within the team and/or organization.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Operations Technical Writer works indoors in an office setting, primarily sitting for extended periods of time at a desk station, keyboarding and using repetitive motions with wrists, hands, and or fingers. Vision abilities required by this job include close vision and the ability to adjust focus while reading and staring at computer monitor. They will also need to speak clearly and audibly, as well as have the ability to hear, understand, and distinguish speech and /or other sounds (e.g., building alarms) deriving from in person speech, telephone, or other remote speech. No adverse environmental conditions are expected. While in the office, the Operations Technical Writer may be called upon to stand, kneel, push, pull, reach overhead, stoop, crouch, climb, and lift; therefore, Operations Technical Writer should be able to lift 25 lbs. independently.

Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.

AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Last Reviewed 01/2024.