ESSENTIAL JOB RESPONSIBILITIES

• Provide culturally, comprehensive case management services in accordance to the respective program handbook and the Office of Refugee Resettlement (ORR) Matching Grant Guidelines;
• Maintain a caseload in compliance with agency expectations, licensing requirements, and contract terms;
• Provide transportation to clients for but not limited to medical appointments, employment, and other external parties, as needed;
• Assist clients with finding available employment and identify barriers to employment to successfully overcome;
• Ensure the appropriate referrals are made for the clients related to work skills classes, English Language Learner (ELL), DHHS, and other agencies as needed;
• Provide bus training for new client arrivals;
• Complete and document all required reports, case notes, and case contacts in the appropriate database in accordance with the expected time frames and requirements; 
• Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
• Provide support to volunteers from sponsoring congregation’s and community groups by responding to questions and other relevant information;
• Stay abreast of community resources and refer families for support as needed; 
• Maintain effective communication with community resources and individuals involved in providing service provisions to clients;
• Keep abreast of all agency, federal and state regulatory requirement s related to social services; 
• Complete other duties as assigned.