Description

General Summary: 

The Property Manager oversees the daily operations for the site and performs a key function as part of the management team. The Property Manager is responsible for leasing up all units, determining eligibility, conducting initial and annual certifications, working with appropriate agencies, coordinating maintenance repairs, work orders, and capital repairs with the maintenance staff, and overseeing resident issues and concerns. The Property Manager works cross departmentally with all other departments, including the main office, maintenance, food services, resident services, activities, etc.

Overview of Responsibilities

· Managing the housing application process for a large multifamily senior housing property. Solicit, receive, record, and qualify applicants for residency. 

· Screen applicants for residency based upon the site’s tenant selection plan and applicable program regulations. Perform required functions of the screening process, such as criminal checks, landlord screening, background checks, etc.

· Maintains custody and oversight of all resident files and records ensuring their security and limiting access.

· Conducts evaluations and certifications of all applicants and re-certifications for current residents to determine eligibility for tenancy and/or subsidy programs for which tenants may be eligible.

· Utilize property management software to track applications, resident files, perform data entry, submit subsidy requests, enter payments, and run regular reports.

· Submit files as required to appropriate partners and agencies to request and process subsidy payments in a timely manner.

· Ensure compliance with all federal, state and local regulations. Work closely with appropriate agencies, business partners/investors, and third parties to ensure compliance and timely reporting is achieved.

· Participate in the annual operating budget process and the capital budget process.

· Attend staff meetings as required that involve management, maintenance, resident services, or other necessary meetings.

· Perform routine inspections of the building and grounds and create work orders for any areas requiring attention.

· Maintain and promote positive resident relations, acting as an intermediary when necessary to ensure a safe and positive living environment for all residents. Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.

· Market and promote all programs to applicants, residents, families and others that may have interest. This includes all resident services programs (Food Services, Personal Care, Assisted Living, Activities, Transportation, etc.)

· Protect company values by keeping information confidential.

· Update job knowledge by participating in educational opportunities.

· Provide support and assistance as needed during the annual audit process.

· Provide superior customer service to all residents, families, co-workers, vendors, etc.

· Be available and on-call during off hours in case of emergency.

· Other Duties not listed here.

Requirements

QUALIFICATIONS, SKILLS, AND ABILITIES

· Associate or bachelor’s degree in business, management, or a related field is highly recommended.

· A minimum of 4 years’ experience in property management is required.

· Excellent customer service skills and the ability to develop a rapport with the residents and colleagues.

· Demonstrated ability to take initiative and leadership of the site.

· Ensure all administrative processes involving personnel are managed on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

· Effective communication (written and verbal) and people skills.

· Ability to pay close attention to detail with a high degree of accuracy.

· Exceptional organizational and time management skills

· Strong computer skills and aptitude in MS Word, Excel, and Outlook

· Experience with property management software is highly recommended.

· Experience with Section 8, MRVP, Low Income Housing Tax Credit (LIHTC), and other federal and/or state programs is highly desired.

· Experience and knowledge of Massachusetts Assisted Living regulations is preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS

· Ability to read, write and communicate in English is required.

· Office environment; minimal lifting, kneeling, or bending. Must be able to sit for extended periods of time.

· Ability to work in a fast-paced environment. 

· Telephone, email, fax, and interpersonal communication skills.