Resettlement Casework Support Specialist

Requisition #: req12591

Location: Wilmington, DE

Hours: Part-time (25-hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

• Assist clients, as directed by the case manager, in addressing essential post resettlement needs to include but not limited to registering for English classes, establishing phone service, opening a bank account, applying for Social Security and a Michigan ID.
• Assist with new intakes and assessments.
• Provide transportation to doctor appointments and other appointments as requested by case manager.
• Conduct training on crucial orientation topics including accessing resources.
• Provide bus training for clients.
• Refer clients to local providers to address client needs identified on the assessment
• Address phone calls, and complete paperwork for case manager as requested.
• Promptly share client concerns and areas for follow-up with case manager.
• Case note all activities clearly, concisely, and in a timely manner.
• At some sites may assist clients in applying for green cards.
• At some sites may effectively communicate the resettlement process to US Ties and give them regular case updates.
• At some sites may complete US Tie evaluations.
• At some sites may process Affidavit of Relationship applications, as directed by the Resettlement Administrator.
• Stay abreast of all agency, federal, and state regulatory requirements related to social services.
• Complete other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• Bachelor’s level degree from an accredited college, a plus.
• Excellent verbal and written communication skills.
• Must have an ability to provide excellent and compassionate customer service.
• Must be reliable with time sensitive deadlines and tasks.
• Exercise a high level of confidentiality.
• Work well under pressure and adaptable to change.
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite.
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscription to and integration of the agency Statement of Faith and Mission Statement.