Born and raised in El Paso, Beth feels honored to help the individuals, families, and businesses in the place she has always called home and is looking to grow our excellent, hardworking team.

ROLE DESCRIPTION :

As an in-office Agent's Assistant "El Paso Team Lead", you will empower our agency by implementing and supporting our office policies and consistently ensuring the execution of advantageous customer experiences.

You will assist prospects and customers with sales and customer service interactions to actualize the opportunities offered to people by insurance products and financial services and be the go to for the El Paso Sales and Operations Managers.

Since Beth Santillan’s State Farm Agency also supports agencies in both the Memphis, TN and Southaven, MS locations, a key responsibility will be to coordinate and maintain communication amongst all three sites.

Requirements :

• High School Diploma - or the equivalent
• Relevant State Farm Experience
• Knowledge of State Farm business practices including systems and processes
• Bilingual Spanish Required
• Must possess Property & Casualty License and Life & Health Licenses
• Critical thinking skills
• Sales Experience Preferred
• Successful Track Record for Meeting Sales Goals Preferred
• Excellent Communication Skills Written, Verbal, and Auditory
• Self-Motivated
• Experience in Marketing
• Ability to Make Presentations to Potential Customers
• Achievements in Mutually Agreed Upon Marketing Goals

Responsibilities :

• Support team members with adherence to meeting quality standards and following proper policies and procedures.
• Resolve customer complaints and answer questions.
• Provide employees with guidance in handling difficult or complex problems and resolving escalated complaints and / or disputes.
• Train employees on job duties, work procedures and company policies.
• Provide proactive recommendations regarding staff and procedural changes.

What do we offer? We offer a variety of benefits to support our team, including :

• 401K
• Salary & Commission / Bonus
• Competitive Relocation Package for the right candidate
• Paid Time Off (Vacation and Personal / Sick Days)
• Valuable Work Experience
• Growth Potential & Opportunity for Advancement within my Agency

Hours : Monday-Friday 8 : 30 AM 5 : 30 PM located in El Paso, TX (40 Hr. Work Week)

Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

How we elevate YOUR skills : By joining the team at Beth Santillan’s State Farm Agency you will also develop a mastery of sales and customer service to support your personal and professional goals.

We use intentional goal setting and team building to establish successful habits for both your career and life.

About Beth Santillan’s Agency : Beth became a State Farm Agent in 2010 and absolutely loves what she does! Beth and her team are committed to providing the highest level of customer service.

Paying attention to every detail, they take the time to get to know their customers and what matters most to them.

The team wants everyone to experience the power that comes with properly preparing for the unexpected. Speaking English and Spanish, they are on a mission to get more people the coverage they need and deserve.

In addition to matching people and policies, Beth enjoys traveling, spending time at the beach and attending concerts. Life is an adventure, and she loves making the most of it.

We hope to bring in a new member that is just as positive and enthusiastic about supporting and engaging with our local community.

Community Recognition :

I recently switched from another State Farm agency, and it was the best decision I have ever made. I honestly feel valued as a customer here at Beth’s office.

They have gone out of their way to try to find ways to save me money, informing me about a variety of policies that I never knew about before! They walked me through them to try to find which one best suits my needs.

They’ve shown nothing but support and care. Thank you to everyone in this office, I’m extremely grateful.

It is with great pleasure to write this message and post it regarding my good friends at State Farm Insurance in El Paso, TX.

They have shown me great professionalism and patience both in claims and sales. I wholeheartedly encourage the reader to consider State Farm as a reputable agency for your insurance plans. Thanks State Farm!

Wow", is all I can say. This office looks amazing and the people inside are the same. Super knowledgeable, efficient, and just so nice! They made switching so easy and took the time to understand my needs.

They even went through my life insurance coverage and found I had a gap in coverage and addressed it on the spot. I feel like they truly cared about me and my best interest. Highly recommend!

Last updated : 2024-04-25