Reporting to the Director of Patient Access, the Access Coordinator is primarily responsible for scheduling and verifying insurance eligibility. Other duties may include pre-registration and obtaining authorization for service for inpatients, outpatients and/or surgical day care patients – depending on assignment.

Answers incoming telephone lines in a timely fashion
Schedules patients accurately and effectively – ensuring the patients are provided with all necessary pre-visit information and instructions
Collects/verifies accurate demographic and insurance information ensuring effective reimbursement for the organization
Identifies all possible payers for services, ensures coordination of benefits and arranges for financial counseling if needed
Verifies patient eligibility and benefits. Coordinates referrals/authorizations for services
Pre-registers patients for up-coming appointments
Act as a liaison between the hospital, patients, physician’s offices and payers
Documents patient accounts completely and accurately
Works collaboratively with other departments to ensure a smooth workflow throughout the organization
Readily assists in maintaining staff levels by covering for other staff as needed
Maintains open and courteous communication with patients, physicians, families, patient representatives, physicians and co-workers
Requirements: 

High School diploma or equivalent.
Experience with health insurance and third party reimbursement. A minimum of 2 years of customer service experience.
Knowledge of third party payer regulations and insurances.
Excellent organizational, communication and interpersonal skills.
Ability to assume responsibility for starting and completing processes that meet the need of both internal and external customers.
Strong keyboard and computer skills.