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Job Summary:
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift.
Responsibilities:
- Perform nightly audits of the hotel's financial transactions and records
- Verify the accuracy of guest accounts, including charges and credits
- Prepare and distribute daily reports to management
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with the check-in and check-out process as needed
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls with professionalism and courtesy
- Provide exceptional guest service by anticipating needs and exceeding expectations
- Collaborate with other hotel departments to ensure seamless operations
Skills:
- Strong guest relations skills with the ability to provide excellent customer service
- Proficient in operating phone systems and handling multiple calls simultaneously
- Knowledge of hotel management systems and software
- Excellent phone etiquette and communication skills
- Bilingual/multilingual abilities are a plus
- Attention to detail and ability to accurately perform financial calculations
- Ability to work independently with minimal supervision
- Strong problem-solving skills and ability to handle difficult situations calmly
As a Night Auditor, you will have the opportunity to contribute to the success of our hotel by ensuring the satisfaction of our guests during their stay. Join our team and be part of a dynamic hospitality environment.
Note: All positions must be paid, including internship positions.
Job Type: Full-time
Pay: $14.00 - $14.75 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Accommodations
$27k-33k (estimate)
05/05/2024
05/16/2024
bestwesternames.com
AMES, IA
<25
2012
RICHARD H SEVDE
<$5M
Accommodations
The following is the career advancement route for Night Auditor/Front Desk positions, which can be used as a reference in future career path planning. As a Night Auditor/Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor/Front Desk. You can explore the career advancement for a Night Auditor/Front Desk below and select your interested title to get hiring information.