Best Western Premier Liberty Inn & Suites

421 N Route 291

Liberty MO 64068

Call 816-857-7777 to schedule your interview. Start ASAP.

Front desk Hours available 3pm-11pm and 11pm -7am.

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to work overnight shifts.

Responsibilities:
- Greet guests in a friendly and professional manner, providing them with a warm welcome
- Check-in and check-out guests efficiently, ensuring accuracy in all transactions
- Handle guest inquiries and resolve any issues or complaints promptly and courteously
- Assist with reservations, cancellations, and modifications using our hotel management system
- Conduct night audit procedures, including balancing accounts and generating reports
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Operate phone systems and handle incoming calls with professionalism and efficiency
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies

Skills:
- Strong customer service skills with a friendly and approachable demeanor
- Excellent verbal and written communication skills
- Ability to speak multiple languages is a plus (bilingual)
- Experience with night audit procedures is preferred
- Proficient in operating phone systems and handling multiple calls simultaneously
- Knowledge of hotel operations and guest services
- Strong attention to detail and ability to multitask effectively
- Ability to maintain composure in high-pressure situations
- Professional phone etiquette and interpersonal skills

Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. If you are passionate about providing exceptional guest experiences and have the required skills for this position, we would love to hear from you.

Please note that all positions at our company are paid positions.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• 8 hour shift
• Evenings as needed
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Liberty, MO 64068: Relocate before starting work (Required)

Work Location: In person