Job Description – Could lead to FULL TIME!!! (Based on Job Performance)

Job Summary: Represents the hotel throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests and ensuring the guests have a pleasant stay.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell room and to promote other services of the hotel.
• Knows daily activities and meetings taking place in hotel.
• Reports unusual occurrences or requests to the manager or asst. manager.
• Manages and resolves all guests’ complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains guest privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned (Cleaning check list & setting meeting room, ball room, and breakfast room as needed.) Also going above and beyond!

Qualifications:

• High school diploma or equivalent.
• Previous hotel experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check, and cash handling.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holiday.

Job Type: Part Time to Full-time

Salary: $11.00 /hour

Job Type: Part-time

Salary: $11.00 /hour

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person