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BEST Logistics Group is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Dedicated Fleet Operations.
Summary Description:
The Account Manager is responsible for creating long-term, trusting relationships with their customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new sales opportunities.
Essential Job Duties and Responsibilities:
Customer Relationships:
· Serve as the lead point of contact for all customer account management matters
· Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support
· Responsible for managing several accounts and being the face of the company to your customers
· Ensure the timely and successful delivery according to customer needs and objectives
· Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks
· Responsible for handling after hours calls from customers/drivers
Driver Relationships:
· Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation
· Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews
· Collaborate with safety to coordinate recertification of drivers and random drug screenings
· Administers weekly performance scorecards via information from Pedigree and utilizes this a tool to improve performance
· Accountable for driver retention including developing programs to address retention and removing barriers for drivers
Equipment:
· Manage all equipment assigned to your customer base
· Liaison with shop on tractor issues / statuses
· Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service
· Communicate issues with equipment to operations manager
Working for BEST Logistics, you will enjoy a strong work/life balance that includes PTO and holidays along with comprehensive health insurance. You will have access to medical, dental, and vision insurance and enjoy our company-paid life insurance, a generous 401(k) plan, and an unbeatable company culture that supports your growth!
Ideal Candidates Will
#BLGSPON
Full Time
Transportation
$94k-129k (estimate)
04/18/2024
06/16/2024
shipwithbest.com
UNION CROSS, NC
100 - 200
1985
DAVID W REICH JR
$10M - $50M
Transportation