Description

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ESSENTIAL JOB DUTIES/RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions. Essential job functions and duties include, but are not limited, to:

• Create strong professional relationships with assigned new customer/s and Sales Representatives as well as Operations, R&D and Quality functions.

• Works with Sales to validate Customer data at time of order for pricing, terms, exceptions, and any special shipping requirements. Develops pricing master for customer repeat SKU’s for CSR to quickly process orders.

• Excellent Customer service skills.

• Ensure accurate processing of customer orders in the Process Pro computer system and distributing orders to the appropriate internal departments for follow-up.

• Gathering Best Formulations new customer required documentation, gaining appropriate internal approvals and cataloging within the L and other customer folders.

• Determine new customer specifications and requirements to create, complete & distribute New and Revised Item forms, for new products to appropriate departments.

• Distributing customer job orders, confirmations, first time Certificate of Analysis (CofA), customer requests, and any other documents relevant to the processing of customer documents.

• Creating and updating customer spreadsheets and reports, including toll ingredient inventory reports and customer open order status reports, where required.

• Build and distribute Best Formulations initial customer service scorecards to new customers.
• Informing and following up zero dollar PO’s to Customers that are sending Customer supplied materials and updating appropriate Planners of delays, improvements or other issues.

• Receiving and investigating customer inquiries, problems and complaints through facsimile, email, telephone or video conference.

• Proactively acknowledging customer requests and promptly resolving issues, problems or concerns in a timely manner.

• Maintaining positive communications with current and prospective customers through facsimile, email, telephone and video conference.

• Working closely as part of the team with Production Planners, Purchasing, Quality Operations, Warehouse and Production departments to ensure production schedule is expedited in a timely manner; keeping appropriate sales staff and/or Customers informed of the process.

• Notifying customers and/or Management of possible delays or issues with orders.

• Assisting accounts receivables in setting up new customer account. Provide assistance with invoices, miscellaneous invoices, credits, and other accounting issues as necessary.

• Shipping samples as needed or requested for customer via FedEx, USPS or UPS.

• Participating in new customer meetings, audits, tours and video conferences.

• Follows established department SOP's, cGMP regulations, and batch record instructions.

• Complies with all Company policies and procedures, including safety rules and regulations.

• Maintains a safe work environment and operates in a safe manner.

• Orients Customer Service Representative to take over CSR role at time first order is billed.

• Perform other job duties related to the job, as assigned by management.

Qualifications

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, education, and/or abilities required for the job:

• Proficient skills in reading, writing, and speaking in English; bilingual (English/Spanish) skills a plus.

• Excellent written and oral communications skills & techniques.

• Excellent task prioritization, planning & organizing skills. Can illustrate total system impacts when changes are made in any one area.

• Basic math skills; proficiency with 10-key calculator.

• Excellent project management skills, aligned to new customer needs.

• Ability to handle and prioritize multiple task/duties simultaneously.

• Ability to present information in one-on-one and small group settings with customers, management and other employees.

• Proficient math skills (addition, subtraction, multiplication and division in all units of measures, using whole numbers, common fractions and decimals).

• Proficient PC skills (Microsoft Word, Excel, Access, PowerPoint, Project).

• Ability to maintain a high-level of confidentiality in the performance of job duties.

• Ability to maintain a positive, professional, cooperative demeanor, conduct, and working relationship with peers, management, employees, and other individuals that interact with this position.

• Ability to adapt effectively to workplace changes and new job duties/responsibilities.

• Ability to represent the Company in a positive and professional manner at all times.

• Effective trouble shooting, problem solving skills.

• Willing to work late and/or during weekends; if needed.

• Effective planning & organizing skills; ability to handle multiple task/duties.

• Knowledge of general office skills and administrative procedures, including, but not limited to: typing (min. 45-50 wpm), filing, copying, faxing, editing, and development of memos, letters, reports, and correspondence.

• Ability to work independently and in a team environment.

• Ability to comply with Company policies, procedures, work rules, and protocols.

SELECTION GUIDELINES

The appropriate knowledge, skills and abilities required for this position are achievable through the following combination of education, work experience and training:

• High School Diploma or equivalent GED Certificate; and

• Proficient expertise in Project Management Professional (PMP certification, or similar), and

• Experience in a fast-paced work environment is Required; or

• Project Management Experience desirable;

• Any combination of experience, education, and training that provides the level of knowledge, skills, and experience needed to successfully perform the job.

PHYSICAL DEMANDS & WORKING CONDITIONS

The essential functions of this job require the employee to perform the following physical activities during the course of work:

• Communicates orally with management, employees, co-workers, vendors, suppliers, governmental compliance agencies, and the general public by telephone or in person, in one-on-one or group settings.

• Regularly uses Microsoft Project, Excel and Access to build spreadsheets and next steps.

• Regularly uses a telephone, computer (e-mail) and fax for communication.

• Required to stand, walk, and sit for extended periods of time during the course of work shift.

• Routinely required to stoop, bend, kneel, lift, reach, pull, push, and tilt object in the performance of job function.

• Requires the essential use of hands, speech, eyesight, and hearing.

• Requires agility to operate multiple telephone lines with the use of hands and head-set.

• Lifting limitations for this position: 25-40 lbs. May have to manipulate heavier containers.

• Vision requirements include close and distance vision, color vision, peripheral and depth vision, and the ability to adjust focus as needed.

• Requires incumbent to sit and operate computer for extended periods of time during course of work day, and the ability to proficiently use the computer key-board for typing.

• Noise level for this work environment is typically low to moderate.

• Periods of odoriferous environment.

Note: The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee’s employment term, at the sole discretion of management.

Best Formulationsis an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Best Formulations will work with applicants to meet accommodation needs that are made known to Best Formulations in advance.