Title: Customer Service Representative (CSR)

Location: Onsite in Hillside, IL (4415 Harrison St., Suite 429, Hillside, IL 60162)

Payrate: $19.00/hour Monthly Bonus Opportunities

( $1/hour for bilingual candidates that speak English and Spanish or Ukrainian)

Training Schedule: 8:30 am – 4:30 pm CST for the first 4 weeks

Position Schedule: Full-time. Your regular work schedule will be assigned after successfully completing training. All representatives are required to work one evening per week (typically 12 pm – 9 pm CST) and one Saturday per month (typically 8 am – 3 pm CST)

Job responsibilities:

• Customer Service Representatives will locate, educate, and engage with health insurance members helping them to utilize their health insurance benefits.
• Make 150–160 outbound calls daily.
• CSRs will utilize skip tracing methods to find patients whose personal information has not been updated in the system. The purpose of this method is gathering contact information, CSRs are NOT COLLECTING DEBT. CSRs will learn skip training methods during training.
• Ensures the security of customer information and update reports.
• Understands state and federal laws pertaining to HIPPA and skip tracing activities.
• Meets or exceeds daily, weekly, and monthly Key Performance Indicators (KPIs) to impact the individual and company success.
• Performs other related duties as required.

Requirements

• Excellent verbal communication skills
• Prior call center experience preferred.
• Skip tracing knowledge is preferred.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Proficient in Microsoft Office Suite or related software

*** There are Monthly bonus opportunities up to $2,000/month***

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Commute:

• Hillside, IL 60162 (Required)

Work Location: In person