Responsibilities:

1. Defining Configuration Specifications and Business Analysis Requirements:

o Collaborate with stakeholders to understand AV technology needs.

o Define configuration specifications for Cisco Video Conference systems managed via Control Hub, Microsoft Teams meetings, and conference room technology (control, video, and audio).

o Gather business analysis requirements to align AV solutions with organizational goals.

1. Quality Assurance:

o Perform quality assurance checks on AV systems and processes.

o Ensure AV solutions meet performance standards and user expectations.

o Align IT with project team for multiple building projects

1. Technical Troubleshooting:

o Investigate, troubleshoot, and remediate AV-related issues.

o Provide recommendations to the team for improvements.

1. Contractor Management:

o Coordinate with contracted companies for AV installations, upgrades, and ongoing support.

o Ensure timely project execution and adherence to quality standards.

System Experience:

Cisco Video Conferencing systems managed via Control Hub

Microsoft Teams Meetings and Events

Conference room technology – control, video and audio

Structured voice and data cabling

Requirements and Skills:

Previous experience in Business / Systems Analysis or Quality Assurance.

Experience with Cisco Video Conference solutions and Microsoft Teams meetings

Experience with structured voice and data cabling

Proficiency in eliciting requirements and testing.

Strong written and verbal communication skills.

Core Competencies:

Takes ownership and acts with integrity.

Drives operational excellence for customers.

Builds strong, collaborative relationships.

Cultivates innovation and embraces change.

Thinks strategically and exercises sound judgment.

Preferred Certifications:

AV technology specialist

Certification | BICSI - Installer & Technician, DCDC

Certification | BICSI – RTPM, RCDD