As a Clinical Operations Manager, you will be responsible for leading new customers - innovative health systems in the US - through the onboarding and implementation process and setting them up for success.
This role requires an understanding of remote patient monitoring and how technology interacts with clinical workflows at large health systems. An understanding of virtual care at home is an added bonus. This role also requires a strong communicator who can build relationships and trust with customers quickly, while gaining buy-in from key stakeholders.
What you'll do
Own a portfolio of large health system customers leading the implementation project and cross-functional team members.
Build and maintain high levels of customer engagement, satisfaction and buy-in during implementation by over-communicating and collecting feedback.
Partner with sales, customer success, product, engineering and supply chain teammates to scale Current Health's solution and support operational consistency across the customer base.
Co-develop and rollout customer-facing materials, documentation, and implementation assets to optimize Current Health's onboarding process.
Contribute to other internal projects that enhance our customer experience and patient care.
Manage go-live escalations and mitigate risks by reporting challenges and working cross-functionally to develop proactive solutions.
Be a Current Health product expert. Understanding the product and services in detail so that you become a partner for your clients as they go live on Current.
Inform Current's business strategy, product roadmap, and service delivery by sharing feedback internally and integrating the voice of the customer in everything we do.
Basic Qualifications

• Minimum 3 years of experience working in a related clinical setting
• Minimum 2 years of experience driving commercial client success strategies
• Availability and willingness to travel up to 40% required

Preferred Qualifications

• Clinical Degree OR equivalent combination of education and/or experience
• Experience working for a Medical Device, Health IT, or Digital Health company

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Physical and mental well-being support
About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE
Reasonable Accommodation
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